All FCA articles – Page 4
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News AnalysisBriefing: As the FCA looks to simplify its rules, what does this mean for Consumer Duty?
’This call for input will help to ensure our regulation remains effective, streamlined and comprehensible, maximising the duty’s benefits,’ says regulator
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NewsFCA launches review to streamline rulebook after Consumer Duty
’We now want to seize the opportunity of the duty and the move to a clear outcomes-based approach to streamline our rulebook,’ says chief executive
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NewsMost vulnerable customers see no service improvement since Consumer Duty
’It’s particularly concerning that vulnerable customers have not seen an improvement,’ says chief executive
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NewsFCA clamp down demanded over ‘widespread’ failures in claims process
’This research paints a shocking picture of insurers’ failure to handle customers’ claims in a timely, empathetic way,’ says director
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NewsThe insurance stories you may have missed during the Euros
Insurance Times rounds up the biggest stories you may have missed since the Euros began and started commanding the continent’s attention
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News‘Many firms need to make improvements’ as FCA publishes Consumer Duty outcomes review
Few firms had been able to provide clear evidence of where monitoring outcomes had led directly to action around improving these outcomes
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News AnalysisBriefing: It’s not about which customers are vulnerable, but what you do about it
Are we asking the wrong question when we ask for clarity on who exactly is vulnerable?
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NewsFCA reveals the firms it has allowed to restart Gap insurance sales in update
’We continue to work with the rest of the market to address our concerns,’ says executive director
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NewsBiba 2024: FCA admits it ‘can do better’ at explaining intentions
’Our approach is designed to raise transparency about what we are investigating,’ says regulator’s chief operating officer
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NewsFCA dispels profits myth about Consumer Duty
’We wanted to set higher and clearer standards and want firms to put their clients first,’ says director
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NewsFCA to explore big tech opportunities for insurance industry
’Big tech’s growing emergence in financial services has already made life easier for consumers,’ says chief executive
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NewsFCA reveals findings of review into travel insurance signposting rules
’Many people facing serious medical conditions struggle with the cost of travel insurance,’ says executive director
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NewsFCA issues new update on Gap insurance
’As a provider of Gap insurance with a commitment to championing the consumer, we understand the decision of the FCA,’ says managing director
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NewsFCA identifies ‘areas for improvement’ in insurers’ valuation of vehicles
The findings of the regulator’s multi-firm review have identified some failings in motor total loss claims
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NewsFCA warns of clone pretending to be Admiral Insurance
’Scammers may give out other false details, including email addresses, telephone numbers, postal addresses and firm reference numbers,’ says regulator
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News AnalysisFCA battling ‘snitches get stitches’ mindset when it comes to non-financial misconduct
’We can sit here and say ‘oh, it is a terrible culture,’ but what are we going to do about it?’ asks member of parliament
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NewsGovernment u-turn on angel investing rules will ‘help increase diversity’ of insurtech founders
Chief executive says it is ’heartening to see the government acknowledging the pivotal role angel investors play’
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News AnalysisTechTalk: AI code of conduct is a start – but ‘comprehensive governance structure’ still needed
’While it’s possible to set general principles, how do you translate that into something that’s going to work for every company or use case?’ says head of analytics
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NewsFCA to be quicker and more transparent on enforcement cases
’We will amplify the deterrent impact of our work,’ says executive director
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News‘Room for improvement’ – FCA reveals brokers’ Consumer Duty performance
’We do not want to see firms waiting to see if we will intervene to address an issue,’ says executive director
