The FSA has added a new Treating Customers Fairly (TCF) section to its...
The FSA has added a new Treating Customers Fairly (TCF) section to its website.
The section includes an update on the work the FSA has undertaken with firms since last July when the FSA paper Treating Customers Fairly – Progress and Next Steps was published.
The paper outlines how firms can meet FSA principle 6 – to “pay due regard to the interests of its customers and treat them fairly.”
Oliver Page, FSA director major retail groups, said: “We expect firms to consider what TCF requires for their businesses. This material – which has been developed with input from trade bodies and others – will help them in doing so.”
