Many of your readers only correspond with you when the industry has wronged them in some way. However, I feel that the situation has to be balanced and due credit given where necessary.
I refer to ...
Many of your readers only correspond with you when the industry has wronged them in some way. However, I feel that the situation has to be balanced and due credit given where necessary.
I refer to the ongoing implementation of 0870 numbers by a growing band of insurers. Unfortunately, not many people are aware that every time they call one of these numbers the organisation they are calling earns between 2p and 4 p for every minute they are on the telephone to them. These higher charges are reflected in the callers billing for 0870 numbers as opposed to 'normal' national regionally allocated codes.
In these times when insurers are reducing commissions and transferring most of their administration costs to intermediaries via full cycle EDI, it is unfair to then charge their customers for calling them. In some cases the insurers that have 0870 numbers usually have the longest queue waiting times also.
I would therefore like to give full marks to NIG for changing its access numbers to UK Lo Call 0845.
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Name and address withheld
