Another instalment in Backchat's occasional column on insurers shooting themselves in the foot.
One of our spies tells us about a recent shopping trip to Argos to buy a £20 lamp.
As he was about to pay for his small purchase, our bright young shopper was offered an extended warranty policy for his new lamp.
The price? £5. As our man said, at 25% of the purchase price, does the firm expect its product to last only four years? FSA take note.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.




































