Restrictions relaxed
The restrictions on who can claim for negligently inflicted psychiatric illness should be relaxed, according to a recent Law Commission report. It says two of three key restrictions – proximity to accident and the means of learning about it – should be removed. The remaining restriction would be ties of love or affection with the person killed or injured. Summit at Lloyd's, part of Amlin, estimates this could lead to a ten per cent increase in new claimants with between two and five per cent added to premium levels.

Highway open at Christmas
Highway Glass and Locks has said it will be operating as normal over the Christmas and New Year period with 70 fitters on duty at all times including Millennium Eve. "The last thing that policyholders want is a second-rate skeleton service from their insurer's emergency response team," said managing director Philip Mulburn. Highway works for Norwich Union, Legal and General and Lloyds TSB.

Warning over documents
City businesses have been criticised by paper salvage and restoration expert Georgine Thorburn who said that 70% of the firms he visits have documents stored below water level. "Although loss of paperwork has serious consequences, it is rarely included in the business continuity or emergency plan," said Thorburn, who is managing director of Document S O S.

Munters' fights fire with girls
Munters has launched an "all-girl" fire restoration service under its H2OME CARE division. "Our research showed that customers who have had fire or smoke damage to their home felt much happier with a feminine touch when carrying out the restoration process," said a spokesman."