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Cover story


Etrading assists broker resilience, but delayed referral times cause frustration

Etrading rather than ‘e-transacting’ needs to be the focus moving forward if insurers and brokers are ‘to really develop a meaningful understanding of the business and opportunities’


Katie 2

Opinion: Claims shop window applauded for pandemic-driven innovation

Editor Katie Scott explains why this year, celebrating claims excellence is all the more pertinent

The Market


Price walking proposals ‘eclipsed’ fair value impact on SME insurance

Brokers still have a lot to discuss ahead of implementing the FCA’s proposals on fair value this year, including considerations around commissions

The People

Mike Brockman - ThingCo

Mike Brockman: The future of telematics provides an ‘opportunity for brokers to flourish’

ThingCo founder and chief executive believes telematics can ‘enhance’ customer relationships and help stamp out fraudulent claims



Backchat June 2021

Crash for cash gang hotspots, charitable insurers and the insurance product people complained about most over lockdown. What has the insurance industry been up to this month? You heard it here first…