Insurer sets up with four-month trial of voice stress technology

Allianz Cornhill is trialling lie detector technology in its direct operation as part of its corporate strategy of improving its claims record.

The insurer is undertaking a four-month trial of the Digilog voice stress analysis system on both its household and motor direct insurance operations.

Allianz Cornhill claims director Jon Dye said: "It is too early to say how successful the trial has been as we are less than half way through, but we are optimistic."

In contrast to the technological focus on the direct market, Allianz Cornhill is to due to launch an 'excellence in claims' training programme for its newly restructured broker claims operation.

The programme will focus on induction and developmental training aimed at reducing claims times and improving customer service.

Dye said: "We are investing in the technical education of our people.

"While some of our competitors seem to be focused on process efficiency, our fundamental strategy is developing the skills of our workforce."

The training will be rolled out across Allianz Cornhill's new network of seven claims centres, due to be completed in March.

Dye said: "What we are trying to do is maintain downward pressure on the claims cost while improving our service to customers.

"If it works as we intend, the restructuring will pay for itself several times over in the five year life of the project."

The training programme is due to be officially launched in March.