Motor insurer of the year

Winner

Fortis Insurance

We are well aware that our strength is in our partnerships and without the support of our intermediaries and brokers we would not have won this award for a third year. Our policy count is at an all time high with over 1.2 million policyholders, clearly establishing Fortis as one of the largest private car insurers in the UK.

Our staff work as a team with our partners in this increasingly competitive market place and this award is fantastic recognition of their success.

Our commitment to service excellence and consistent competitive pricing has resulted in steady growth, profitability and expense control.

We have focussed on the development of an efficient and customer-friendly service throughout our organisation. A strong player and leader in providing full-cycle EDI solutions to the intermediary and broker market, we are proud to deliver good claims management and underwriting performance.

Highly commended

Legal & General

Excellent customer service is the key to the successful delivery of a business proposition, which is why it was top of Legal & General's agenda in 2003.

Legal & General are positioned to deliver first class service, by providing a dedicated broker division, which supports brokers in the motor market with efficient and knowledgeable staff and paperless transmissions at new business stage. This is backed up by a comprehensive personal motor product flexible enough to meet the individual needs of UK motorists.

NIG

With a clear focus on service and product improvement NIG wishes to thank its brokers for their support during 2003.

NIG has always been an innovative motor insurer, launching such ideas as guaranteed bonus decades before some of its most recent imitators.

NIG's Sovereign motor policy incorporates lifestyle information and actuarial rating techniques that fully utilise the power and potential of broker quotation systems.

Having good products in the broker market is not the full story as NIG aims to compliment this with service excellence and dedicated contacts.

Experienced staff in its claims and customer service centres allow for quick claims handling and access to decision makers which are backed up by NIG's regional sales executives and centrally based account executives who have many years of experience with which to support their local brokers.

NIG will continue to invest in its products and people to help build on its position within the broker market.

Zurich Motor Insurance

Zurich has a long history of awards success for its products and service, and being nominated again is recognition of great products supported by a first rate claims service.

Cover often considered as additional extras but provided as standard - it's these little things that make a difference. Automatic 24-hour roadside breakdown cover and a courtesy car available when it's needed, that's why Zurich's car products are really valued by brokers and their customers.

And in 2003, Zurich launched their market-leading risk management initiative - the road awareness programme, providing risk management advice and training for fleet drivers.