Digital momentum here to stay post lockdown

Digital wave

Move to digital seen a gradual process rather than a rush

Digital transformation accelerated by the challenges posed by Covid-19 is a trend that will endure post lockdown, an Insurance Times poll of brokers and industry stakeholders revealed.

 

Asked how customer behaviour will have changed in five years time, 52% of respondents said there would be a continual and gradual move to online/digital, but not in a sudden rush.

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