Royal & SunAlliance (R&SA) cannot guarantee how long it will give business to its panel of loss adjusters because new in-house loss adjuster Property & Casualty Services (PCS) is taking on more of its work.
R&SA bought PCS from Independent Insurance's liquidators for £3m in July to in-source more of its commercial claims. It had already in-sourced its personal lines claims.
In July, R&SA UK personal lines director Steve Broughton said PCS would be tied up with existing business for the next year, after which R&SA would reduce its panel.
Crawford & Co, GAB Robins, McLarens Toplis and Cunningham Lindsay are on the panel.
However, sources said there had already been a definite drop-off in business from R&SA for panel firms.
An R&SA spokesman said it had met with the panel companies.
“We'll continue to use them for the time being, but we don't know what the future will hold. It's still to be determined in our overall claims strategy.”
He said R&SA would be forced to give some business to the panel because some broker and scheme arrangements meant it was contractually obliged to use a preferred panel supplier.
