Tim Ablett's call to the industry to educate the public to "eradicate views that the insurance industry is like a second hand car dealership" was followed immediately by an article in the motoring supplement of The Daily Telegraph. This article confirmed much of what Ablett was saying.

While I find it healthy for us to criticise and debate among ourselves, I am embarrassed when the press and the public come out with the sort of material in the Telegraph:

  • aggressive and intimidating interview tactics

  • nit picking over underwriting material at claim time

  • vindictive terms following a claim

  • delays in every part of the claim process

  • unreasonable settlement offers

  • broken promises.

    This is how the public perceive us and, unfortunately, for them perception is reality.

    Roy Rodger
    Wirral
    Roy.rod@virgin.net

    Send letters to: Insurance Times, 30 Cannon Street, London, EC4M 6YJor email andy@instimes.co.uk
    or fax : 020 7618 3499

    • The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

    Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
    Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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