A new question was introduced asking brokers to rate insurers’ e-trading options for brokers in 2011
E-trading options
The ratings for this question were excluded from the total score ranking, because responses showed that e-trading options are less important to them than other service dimensions, and are not considered a service in the strictest sense.
However, very large brokers had significantly lower regard for e-trading options than small brokers, who rated e-trading options as more important than documentation. (For definitions of broker sizes, see right.)
The survey generated insight into how insurers’ e-trading options are shaping up. Ageas was the most highly rated, followed by Plum Underwriting in second place and Chubb third. Aviva was ranked fifth, and many brokers commented on its trail-blazing efforts in this area.
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