Comet delivered a washing machine that resulted in my kitchen floor being torn in the centre. I followed all the necessary procedures, given via the phone to a central office (number supplied by a delivery man), to claim for the damage.
This resulted, eventually, with a letter of refusal of liability and blunt rejection of my claim from Comet's insurance agent, Robins Claims Solutions.
I wrote to GAB Robins detailing my side of events and registered my objection to its decision on the basis that it had had only its client's version of events as it was, therefore, totally biased in its favour.
That was my only dealing with the agent and I have received no further response.
An accident of this kind is bad enough, but how it is handled afterwards determines the real worth of a company.
Reputations are made and lost on the resultant actions.
JC Stroud
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