Norwich Union (NU) chose the wrong man to tangle with when it offered Mike Williams 50% of the cost of a new pair of glasses to replace his broken ones.
The claim started when Williams, chief executive of the British Insurance Brokers' Association (Biba), was tipping stones from a wheelbarrow in his garden when his glasses slid from his nose. The glasses were crushed and Williams threw them away.
After choosing a replacement pair from Boots, Williams called his insurer, NU, to pursue his claim.
NU told Williams he could only be reimbursed for 50% of the cost, because he had no evidence of the glasses.
But Williams stuck to his guns and tenaciously pursued the claim up the management chain, finally securing full compensation.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
