Andy Homer's article (3 April, Insurance Times) was of course entirely correct. But there is a question for the CII to answer, nearer to home. How does it propose to regulate the conduct of its own members?
How will the CII deal with members who act unethically either themselves or by proxy in allowing rogue staff members of their firms to behave unethically? How will other CII members go about reporting such transgressions?
I look forward to an interesting and equally forthright reply
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