Howard Pearson, head of Miller Insurance Group's retail unit, loves the fact that he can be nosy about his clients' businesses, but finds dress-down Friday stressful – he never knows what to wear.

What newspaper do you read?
Radio 4

What career did you want to have when you were a child?
I wanted to manage The Savoy

What was the worst business decision you have ever made?
Not to specialise in technology business five years earlier

What do you like best about insurance?
Being able to be nosy about my clients' businesses

What would you do tomorrow if you left the insurance industry?
All the jobs around the house

How do you relax if you do not play golf?
Enjoying my family and the village I live in

What is the biggest insurance claim you have ever made?
My clients never have claims!

Do you have an unfulfilled ambition?
To have something published that people pay for
(does this count?)

Who do you most admire?
My dad

How many people have you sacked?
Even one is too many

What is your favourite quote?
That insurance is about allowing “merchants to trade more freely” – Francis Bacon, I think

What is your most over-used phrase?
“That's really good and have you thought of....”

What keeps you awake at night?
My three delightful children

What advice would you give someone starting in insurance today?
Change job content regularly for the first five years

What was your first job?
Post room

What was your education?

What is your favourite film?
Magnificent Seven

What is your favourite book?
Brewers Dictionary of Phrase & Fable

On dress down Friday, what do you wear?
This is the most stressful decision of my week. Mainly things that don't go together, according to my secretary

What is your favourite tea?
Hot and wet (I'm an insurance broker)

How often do you use public transport?
Almost every day, especially buses in London

Who do you vote for?
The best local candidate

How did you vote in the last election?
Early, so I could nag my colleagues all day to vote

Are you in favour of the Euro?
Europe – Yes; Euro – maybe not yet