The new chairman of the Association of British Insurers (ABI), Mike Ross, claims the industry has a big task ahead of it to convince customers, the government and regulators that it is responding to rising expectations.

He said: “The association has a vital role to play, particularly in leading the industry through a period of further review and reform. We are determined to ensure that the industry remains a major competitive asset both at home and abroad.”

Ross, chief executive of Scottish Widows, succeeds Bob Scott of CGNU. Kevin Satchell, chief executive of Friends Provident, becomes new deputy chairman and will also chair the ABI's life insurance council management committee.

Satchell joins Ian Chippendale, executive chairman of Direct Line Group, who continues as a deputy chairman and as chairman of the general insurance management committee. David Rough, group director (investments) of Legal & General Group remains chairman of the ABI's investment committee.