Poll shows consumers unhappy about being contacted by claims firms
There is virtually no public support for retaining referral fees, according to a survey seen by Insurance Times.
In a blow to the access to justice lobby’s campaign against the referral fee clampdown, a survey carried out by market research company Consumer Intelligence shows that just 1.1% of those polled disagreed with a ban on the controversial practice with 59.5% strongly agreeing that it should.
Out of those individuals surveyed by the company, who had been previously contacted by a lawyer of claims management company , 84% disagreed that the firm in question had had their ‘best interest at heart’. Two thirds said were unhappy that they had been contacted by the firm in question.
Of those contacted, 19% said they had subsequently lodged a claim with a third of those individuals admitting that they would not have done so otherwise.
Further heartening news for the insurance industry was the survey’s finding that just 13.1% of respondents said that the main reason for the recent large increase in motor premiums was insurers’ desire for higher profits.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
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