Allianz Cornhill is aiming to dramatically shorten its processing times for motor claims with the launch of a new service called Claims Start.
The 24-hour service can be triggered by a single telephone call from a policyholder reporting a motor claim, including accident, theft, vandalism or windscreen damage. When the Claims Start team logs a call, it immediately arranges for the appropriate repairs to be undertaken at the nearest repairer.
The service extends to arranging emergency roadside assistance for vehicles that cannot be driven following an accident and instructing a glass or audio equipment supplier. It dispenses with the traditional paper-based claims form and instead relies on a statement of facts.
Sent to the policyholder and broker, this document details the cover provided, policy excess and name of the particular branch handling the claim with confirmation of any action taken.
Lesley Proctor, claims project manager at Allianz Cornhill, said Claims Start would revolutionise the way the insurer handles motor claims.
“Policyholders will benefit from access to a faster claims reception service that is supportive and responsive to their needs. Brokers will benefit from the improved claims service we offer to their clients,” she said.
Under the service, each Allianz Cornhill customer receives a wallet-sized information pack detailing the telephone number and how to contact Claims Start. Also included are contact cards for issue to third parties at the scene of an accident, so they too can benefit from the service.
Proctor added: “Claims Start is part of our ongoing commitment to simplify and shorten the claims process.”
Claims Start is available to fleet, commercial motor, private motor and commercial vehicle customers. It is not provided to motor trade customers.
