All broker service articles
-
NewsBroker Service Survey 2022/23: How many stars do your insurer partners deserve?
Brokers nationwide can now participate in the annual Insurance Times Broker Service Survey for 2022/23.
-
IT InterviewQ&A: Allianz fully or part settled 93% of its Covid-linked claims where policy wordings provide cover
As Insurance Times conducts this year’s Broker Service Survey, Nick Hobbs, chief regions and distribution officer at Allianz UK, explains why claims are at the core of the insurer’s proposition and how the business is looking to reforge its relationships with brokers
-
IT InterviewFive Star Q&A: Claims is the shop window for brokers says Brokerbility's Ashwin Mistry
Insurance Times speaks to Brokerbility’s executive chairman about how insurers and brokers can provide 5 star service to customers
-
Online onlyChubb and Covéa do it again: Insurers top broker service Five-Star Survey
Rated by brokers across the UK, these two insurers were awarded five stars as Insurance Times launches the new personal lines insurer rating service
-
Online onlyBroker Service Q&A: Home & Legacy reveals net promoter score
Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey
-
Online onlyQ&A Covéa Insurance: Broker service survey aftermath
Covéa Insurance’s director of regional operations Keith Hector speaks to Insurance Times lead researcher Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey and the pace of change in etrading
-
Online onlyQ&A Applied Systems - What makes you so special?
Applied System’s executive vice president of Customer Experience Kristin Hackney speaks to Savan Shah to discuss the changing landscape of the insurance industry for brokers
