All Carpenters articles
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People & OpinionEmerging fraud risks of on-demand insurance in commercial fleet – Carpenters Group
Faye Fishlock, head of defendant insurance services at Carpenters Group, explains how the uptick in micromobility can have fraud implications for fleet managers
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Insight
Property disrepair claims fraud is beginning to look like ‘the new PPI’
Industry experts have noticed a worrying increase in claims farming from CMCs in the property disrepair arena
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Insight
In Focus: The OIC portal one year on – success or failure?
Three experts share their perspective on how the Official Injury Claim portal is performing as the system passes its first birthday
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Insight
Briefing: Staged e-scooter accidents are ‘already happening’ and leading to ‘questionable’ claims
With pandemic-related fraud dwindling, insurance fraud experts believe the next emerging risk will come from the insurtech sector
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Insight
‘Significant spike’ in tool theft claims poses fraud risk
With ‘the value of these individual claims getting higher’, insurance fraud experts must be alive to cost of living linked inflated claims from end customers and tradespeople
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Latest News
Anti-fraud focused OIC portal amendments are vital for the future
The current portal’s set up is a ‘fraudsters’ paradise’, says Carpenters Group director
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Latest News
Simon McGinn: Succeeding in ESG means more than ‘just insuring the vegan cafes in log cabins’
Helping brokers to implement their own sustainable business practices would empower them to advise their clients effectively, said the chief executive
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Latest News
New OIC data could spell ‘significant number of claims’ for insurers
The data also raises ‘additional concerns’, says Carpenters Group director
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People & Opinion
Let’s not mistake OIC portal’s tech issues for gaming – Carpenters Group
Carpenters Group director Donna Scully outlines whiplash reform’s missed opportunities to combat fraud
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Insight
OIC portal will not be ‘perfect overnight’
MoJ representative David Parkin insists that the system is ‘working relatively well’, despite acknowledging need for improvement
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Insight
Fraud experts describe ‘worrying’ rise in property disrepair claims
Claims management companies are increasingly targeting this part of the market due to claim causation grey areas
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Insight
Briefing: Sector collaboration is quicker and more certain solution to tackle spoof ads versus OSB
The insurance industry must work together to collate information and case studies if it is to prevent ad spoofing from ‘legitimising fraud’
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Insight
Briefing: Are medical reports the latest snag in the OIC portal process?
Are medical reports behind the noted uptick in psychological injuries being added to whiplash claims and are firms deliberately delaying issuing claimant medical reports to save costs?
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People & Opinion
Carpenters Group: Official Injury Claim portal review should be wider
Carpenters Group director Donna Scully lays out what she feels should be the next steps in improving the usage of the OIC portal
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Latest News
Backchat January/February 2022
Flying sheep, the Great Train Robbery, new babies and Tinder dates. What has the insurance industry been up to of late? You heard it here first…
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Insight
Briefing: OIC portal intention unfulfilled as LiPs still fail to engage with platform
Claims experts confirm that Official Injury Claim portal is not being used as intended, with representation levels high as new process is live tested on claimants
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Insight
SMEs conducting ‘severe gross exaggeration’ on claims has ‘gone beyond a joke’
Small businesses are still suffering cash flow constraints following the coronavirus pandemic, leading to potential claims exaggeration or high value vehicle thefts, reports fraud experts
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Latest News
Fraudsters to shift focus from whiplash injuries to property disrepair claims
‘Broad’ terms and conditions could cause property disrepair claims to be a target for fraud as whiplash claims become ‘less lucrative’ following the OIC portal launch
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Insight
In Focus: E-scooter ‘grey area’ creates fraud potential
Claims figures for e-scooter collisions are trickling in, but the grey area surrounding the categorisation of this vehicle could open the gates to potential fraud
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People & Opinion
OIC portal data raises questions – Carpenters Group
The data published by the Motor Insurers’ Bureau (MIB) regarding the first three months of operation on the Official Injury Claim (OIC) portal poses some interesting questions. Carpenters Group director Donna Scully takes a closer look at the potential problems so far
