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Claims
News
Insurers with low claims acceptance rates named by Which?
’The home insurance market is currently failing to meet customer needs and require urgent regulatory action,’ says director of policy and advocacy
News Analysis
Prices plummet as diesel vehicles ‘biding their time before the scrap heap calls’ – Percayso Inform
The resale price of electric cars has rebounded from a record low in April 2025, while diesel vehicles continue to haemorrhage value, according to the latest used vehicle market data from Percayso Inform, released in partnership with Insurance Times
Sponsored Content
Case complexity and Consumer Duty transforming accident and health claims management – Gallagher Bassett
Sponsored content: Victoria Lee, head of claims for accident and health at Gallagher Bassett, explains how claims management has had to adapt to new challenges
News
Insurers paid out nearly £200m in cyber claims in 2024
‘The sharp rise in cyber insurance claims highlights how pervasive and sophisticated cyber attacks have become – and this trend is only set to accelerate,’ says head of cyber security
News
Aon launches AI-assisted claims co-pilot service
‘Expert advocacy combined with AI-driven analytics gives our clients superior visibility and control,’ says chief claims officer
IT Awards 2025
Insurance Times Awards 2025: DWF Law LLP delivers best-practice Grenfell claims resolution for 1,000 bereaved
Perry Hill, partner at DWF Law LLP, talks about the company’s submission for the Claims Partner of the Year category
IT Awards 2025
Insurance Times Awards 2025: Winn Group improves customer engagement through Open Banking API
Clint Milnes, chief operating officer at Winn Group, talks about the company’s submission for the Claims Partner of the Year category
IT Awards 2025
Insurance Times Awards 2025: Sedgwick Legal Services innovation cuts claims lifecycles by over 400 days
John Hinton, managing director at Sedgwick Legal Services, talks about the company’s submission for the Claims Partner of the Year category
IT Awards 2025
Insurance Times Awards 2025: RDT partnership cuts 30% of manual claims process through automation
Luke Mardell, client relationship manager at RDT, talks about the company’s submission for the Claims Partner of the Year category
IT Awards 2025
Insurance Times Awards 2025: Markel Law delivers 100% instruction uplift and impressive NPS score
Deborah Nicholson, partner, crime and regulatory at Markel Law, talks about the company’s submission for the Claims Partner of the Year category
IT Awards 2025
Insurance Times Awards 2025: DWF highlights Plausibility Router as a tool against spurious injury claims
Ryan Lysaght, senior client data analytics solutions analyst at DWF Law, talks about the company’s submission for the Challenger of the Year category
News
Aviva reveals ghost broking cases on the rise as fraudsters change tack
‘These fraudsters exploit social media to sell worthless insurance, leaving victims thousands of pounds out of pocket, driving without insurance and at risk of prosecution,’ says chief executive
News
Gadget insurance stands out among niche lines with £604m premium surge
‘While some niche insurance products struggle to justify their value, gadget insurance is thriving,’ says senior actuarial director
News Analysis
Retroactive reckoning: Construction PI faces its 30-year shadow
‘Developers thought projects from 20 years ago were long tail – now they’re live liabilities again,’ says managing partner
News
Motor outperforms home in latest FCA value measures data
‘In the age of Consumer Duty and an increasingly interventionist regulator, insurers must ensure their products deliver genuine value for money,’ says co-founder
News
Davies builds flexibility into Vision 2030 roadmap as AI compliance evolves
’Our job in the end is to satisfy our clients’ demands and to satisfy the needs of the regulators and states,’ says group chief executive
News
Insurance complaints still rising despite overall FOS disputes drop
‘We are undertaking an ambitious series of improvements to foster confidence in financial services now and in the future,’ says chief ombudsman
News
Rodent-related motor claims scurry up by over a quarter
’Many people are aware of the damage that rodents can cause to properties, but may not realise they also like to explore our cars,’ says motor claims manager
News
Government data shows personal injury claims falling across the board
‘Fewer claims could mean fewer accidents, but equally, it could mean that injured people are not claiming because it’s too difficult, too time consuming and the compensation for injuries is derisory,’ says executive director
Sponsored Content
What to look for in your claims consulting team – Gallagher Bassett
Sponsored content: Ashley Easen, director of consulting at Gallagher Bassett, highlights three key services to seek in an external claims consultancy team
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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