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Claims
News
Aventum-owned MGA appoints head of complex claims
’She is one of the most respected claims professionals in the market, bringing a wealth of experience, exceptional technical knowledge and an infectious energy that makes her a fantastic addition to our leadership team,’ says chief executive
News Analysis
Briefing: Fewer FOS complaints begins with better claims decisions
The Financial Ombudsman Service has an important role to play in dispute resolution, but the ultimate aim of the insurance sector should be to clearly communicate with customers and stop complaints reaching that stage
News Analysis
Chris Jones: IUA’s focus on underwriting expertise has become ‘more important than ever’
‘When you’re in those really difficult times, the actual underwriting expertise, the risk management expertise, the discipline and getting the contract wording right is absolutely essential,’ says chief executive
News
Financial damage from cyber attacks grows despite falling claims volumes
‘Mid-sized businesses increasingly face the same level of cyber disruption as large corporates, but often without the same operational resilience,’ says head
News
Man convicted after making £31,000 from fake pet insurance claims
The fraudster ’took advantage of multiple insurers for financial gain at a time that is often distressing for people who have lost a pet’, says detective chief inspector
News
Pets at Home chases ‘at least’ 10% market share after entering insurance
’We’ve got access to data sources that most mainstream insurers don’t have and would dream of having and we can reward conscientious pet owners accordingly,’ says managing director
Sponsored Content
Honouring the claims promise for complex loss – Qlaims
Sponsored content: Liz Latter, chief executive at Qlaims, discusses the need for viewing claims in a caring, human context
News
Claims delays behind most insurance complaints, research shows
‘Every complaint provides valuable insight into where customers are experiencing unnecessary delays, poor communication or friction,’ says managing director
News
Alps partners with AI-powered Nuvalaw to cut dispute delays
’We’ve already proven the use case with a recent personal injury claim resolved in just 24 hours,’ says managing director
News
Ikea eyes retail experience to support new claims model after entering UK home insurance
’Claims is an obvious place for us to be looking to build that link between the Ikea retail experience and the insurance side,’ says chief executive
IT Interview
Charles Bush: Employee risk is ‘definitely higher up’ corporate agendas as ‘very significant’ losses start to stack up
The insurer’s head of commercial claims says that although employees are the ‘most important assets’ within an organisation, they are also ‘one of the points of greatest weakness’
News
QuestGates acquires power and construction claims specialist
‘Its specialist expertise, reputation and focus on the power and construction sectors make it a natural complement to our business,’ says group executive chairman
News
Rise in vulnerable road users could push motor claims costs up 6%
‘The casualty mix is changing as pedestrians, cyclists and motorcyclists are disproportionately represented in the most serious injury claims,’ says director
News
ManyPets fetches new business growth as profit before tax increases by 59%
ManyPets boss says this is despite a ’very competitive’ UK pet insurance market that ’hasn’t grown as much’
News
Adjusters urged to submit fire and flood loss data due to wildfire risk
’We’re asking adjusters to ensure that they make submission a routine part of every qualifying claim,’ says deputy chair
News
Average subsidence claim reaches £20,000 as record spring drives surge
‘As extreme weather becomes more common, protecting homes will be increasingly important,’ says director
IT Interview
Michelle O’Reilly: Looking over the add-on sector with a ‘lawyer’s eye’ from Alps
As brokers increasingly turn to add-on products to differentiate themselves in a soft market, a managing director sees an opportunity for growth via ‘expanding distribution, new business acquisition and product development’
News
McLarens launches specialist sports and leisure claims service
’With brokers and insurers having recognised the need for specialist sports and leisure teams, we saw an opportunity to offer the same depth of sector segmentation on the claims side,’ says sports and leisure lead
News
Criminal networks behind one in 10 luxury watch claims
‘Fraud involving luxury watches is not just confined to isolated or opportunistic incidents,’ says senior manager
News
LMA launches new framework to support London market claims talent
’It will provide opportunities to furnish practitioners with both essential skills and a professional network that will stand them in good stead for years to come,’ says director of claims
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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