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Q&A: Clegg Gifford apprentice on growing talent pipelines into insurance
Overcoming the barriers to usage-based insurance adoption – LexisNexis Risk Solutions
Why premium finance partnerships are key to broker resilience – Close Brothers
How flexible working can have a positive impact on talent attraction and retention – Zurich UK
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Claims
News Analysis
The most common causes of claims in the aesthetics sector – and how to prevent them
‘The frequency and the severity of claims’ in ‘a very litigious’ sector can be mitigated through ‘effective, proactive risk management’, says MGA’s head of legal and risk management
News
Intact Insurance launches new claims charter for brokers
’This charter sets out, in practical terms, what brokers and their clients can expect from us,’ says chief operating officer
News Analysis
Jo Musselle: How Hiscox wants underwriters to ‘see around corners’
’Our job is to deal with the market that’s in front of us, not the market we’d like to be in front of us,’ says chief underwriting officer
Analysis
Will the CMA cap for UK vet prescription fees fix the ‘broken’ pet insurance market?
The Competition and Markets Authority’s intervention in veterinary prescription pricing has sharpened the focus on transparency, raising questions over how pet insurers will move beyond a ’race to the bottom’
News
FCA to launch review of ‘poor’ claims management practices
‘Too often consumers are being let down, eroding trust in firms that should be supporting them and damaging the economy,’ says director
News Analysis
Renters’ Rights Act ‘turning point’ for landlord insurance risk exposure
’Reviewing tenancy structures, understanding how rent reviews will be assessed and making sure properties and insurance arrangements are fit for the new framework will be essential,’ says trading director
Sponsored Content
Why trust is central to premium finance – Close Brothers
Sponsored content: Colin Wallace, commercial director at Close Brothers Premium Finance, explains how the company is investing in building trust and reliability
Analysis
The ‘biggest competitor’ to the equine market is self-insurance
‘We’re seeing an increasing number of horse owners choosing to self-insure, however, this approach carries significant financial risk,’ says equestrian schemes underwriting specialist
News
Woodgate and Clark announces business changes to ‘strengthen support for brokers’
‘Our aim is to give brokers confidence that when a claim occurs, their clients will receive expert, responsive support,’ says managing director
News Analysis
Briefing: Insurers need to remember the value of a human touch in claims
While AI is becoming more valuable to insurance firms, customers feel it is essential that the human touch remains in claims
News Analysis
Claims performance comes into sharper focus as brokers seek placement certainty
A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape
News
Qlaims launches household loss recovery insurance on Acturis
’Our household loss recovery insurance is aimed to improve outcomes at the point of claim,’ says chief operating officer
News
Consumers will pay to avoid AI in claims – and the youngest are most willing
‘Insurers know that customers value the human touch, but may be surprised that digital natives say they are the most willing to pay for it,’ says head
News Analysis
In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?
Customers are increasingly beginning to pay attention to the claims performance of different insurers, but has this metric superseded price? Sector experts discuss the direction of travel.
News Analysis
The underinsurance divide that’s splitting the country
House prices are determined more by the ground they sit on than the bricks and mortar they’re built with and – with buildings insurance cover limits often tied to property valuations – a striking underinsurance divide has developed across the country
News
Woodgate and Clark hires client relationship manager to expand Manchester team
’She has a strong understanding of the intricacies of the regional insurance market,’ says managing director
Sponsored Content
How technology is revolutionising risk management for global cargo claims – Gallagher Bassett
Sponsored content: Alan Munro, chief information officer at Gallagher Bassett company W K Webster, explains why insurers must stay ahead of the curve in a changing claims arena
News Analysis
Could travel disruption arising from the Middle East conflict trigger a rise in opportunistic fraud?
With flight disruption escalating after Middle East airspace closures, an intelligence consultant warns that this marks an imminent ’threat of fraudulent claims against travel policies’
News
Davies rolls out AI-powered claims intake agent
’The technology allows us to scale as our client volumes grow and new corporate risks use cases are introduced,’ says group chief executive
News
Aviation insurers ‘being far more selective’ with capacity due to ‘significant attritional losses’
Underwriter reports that its aviation attritional losses reached $1bn for the first time in 2025, revealing claim-centric ‘cause for concern’ as policies fail to keep pace with sector evolution
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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