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Claims
News
Pets at Home chases ‘at least’ 10% market share after entering insurance
’We’ve got access to data sources that most mainstream insurers don’t have and would dream of having and we can reward conscientious pet owners accordingly,’ says managing director
Sponsored Content
Honouring the claims promise for complex loss – Qlaims
Sponsored content: Liz Latter, chief executive at Qlaims, discusses the need for viewing claims in a caring, human context
News
Claims delays behind most insurance complaints, research shows
‘Every complaint provides valuable insight into where customers are experiencing unnecessary delays, poor communication or friction,’ says managing director
News
Alps partners with AI-powered Nuvalaw to cut dispute delays
’We’ve already proven the use case with a recent personal injury claim resolved in just 24 hours,’ says managing director
News
Ikea eyes retail experience to support new claims model after entering UK home insurance
’Claims is an obvious place for us to be looking to build that link between the Ikea retail experience and the insurance side,’ says chief executive
IT Interview
Charles Bush: Employee risk is ‘definitely higher up’ corporate agendas as ‘very significant’ losses start to stack up
The insurer’s head of commercial claims says that although employees are the ‘most important assets’ within an organisation, they are also ‘one of the points of greatest weakness’
News
QuestGates acquires power and construction claims specialist
‘Its specialist expertise, reputation and focus on the power and construction sectors make it a natural complement to our business,’ says group executive chairman
News
Rise in vulnerable road users could push motor claims costs up 6%
‘The casualty mix is changing as pedestrians, cyclists and motorcyclists are disproportionately represented in the most serious injury claims,’ says director
News
ManyPets fetches new business growth as profit before tax increases by 59%
ManyPets boss says this is despite a ’very competitive’ UK pet insurance market that ’hasn’t grown as much’
News
Adjusters urged to submit fire and flood loss data due to wildfire risk
’We’re asking adjusters to ensure that they make submission a routine part of every qualifying claim,’ says deputy chair
News
Average subsidence claim reaches £20,000 as record spring drives surge
‘As extreme weather becomes more common, protecting homes will be increasingly important,’ says director
IT Interview
Michelle O’Reilly: Looking over the add-on sector with a ‘lawyer’s eye’ from Alps
As brokers increasingly turn to add-on products to differentiate themselves in a soft market, a managing director sees an opportunity for growth via ‘expanding distribution, new business acquisition and product development’
News
McLarens launches specialist sports and leisure claims service
’With brokers and insurers having recognised the need for specialist sports and leisure teams, we saw an opportunity to offer the same depth of sector segmentation on the claims side,’ says sports and leisure lead
News
Criminal networks behind one in 10 luxury watch claims
‘Fraud involving luxury watches is not just confined to isolated or opportunistic incidents,’ says senior manager
News
LMA launches new framework to support London market claims talent
’It will provide opportunities to furnish practitioners with both essential skills and a professional network that will stand them in good stead for years to come,’ says director of claims
IT Interview
Nick Linacre: How the Claims MGA of the Year brings an investigator’s mindset to claims handling
Winning Insurance Times’ Claims MGA of the Year award was recognition of Purbeck Insurance Services’ approach to claims, but for claims manager Nick Linacre, the real success comes long before a claim is ever paid
News
QuestGates acquires Manchester-based liability claims specialist
’This acquisition not only enhances our liability proposition, but also supports our strategy and commitment of investing in high quality businesses,’ says group executive chairman
News
Fabricated claims have ‘overtaken’ ghost broking as sector's biggest fraud threat
‘We identified an increase in first party misrepresentation – people playing around with their risk criteria application stage to try and reduce the premiums – which is an indicator that perhaps the cost of living crisis is now hitting,’ says head of counter fraud
News
Poor claims service sends UK insurance sentiment into the red
’Customers are no longer judging their insurer on price alone,’ says chief executive
News
Admiral, Aviva and NFU Mutual give Consumer Duty evidence to House of Lords committee
‘I can tell you that the visibility that’s been achieved around customer metrics, at both the board level and all the way through the organisation, is really good,’ says Aviva UK boss
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company
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