Loss adjuster Crawford & Company has developed NIMBUS, an IT system that it claims will greatly improve claims management.
NIMBUS, due to be launched in the second quarter of this year, is designed to offer more consistency throughout the claims process, cut claims settlement times and costs through greater efficiency and ensure that the handling process adheres to what the client wants.
George Moss, Crawford & Company's UK managing director - operations, said: "The launch of our leading edge system will demonstrate to our customers that we are adhering to their requirements and will provide the platform for a fully-internet enabled system."
The system works as a single database on which information about losses will be stored, giving Crawford a national picture of claims business.
The company believes harnessing claims information in this way will enable it to deliver a common process across all divisions of the business where appropriate.
In addition, the production of standard reports will be simplified, with many aspects automated, therefore reducing the need for inputting, selecting content and formatting.
NIMBUS has been designed to guide the claims handler through the process so that the client can trust that service levels are being reached without continuous monitoring.
Crawford says it will reduce financial penalties imposed through lack of adherence and also help retain clients.
"The system complements the team working approach which underpins Crawford's claims management claims service," said Moss.
"This includes allowing office-based staff to manage case files electronically and keep field adjusters up to date.
"This will be especially effective for handling low value, high volume cases."
As the roll-out progresses, there will be facilities for clients to review claims data and for field adjusters to access the system remotely.
