• Skip to main content
  • Skip to navigation
  • hot-topicsMORE
  • HERE WE GO: Insurance Times Fantasy Football is back for the 2026/27 season
  • ENTER NOW: MGA Survey 2026
  • RESEARCH: Talent Development 2026
Insert Logo text
Core Test
Mast navigation
  • Request a Free Trial
  • Register
  • Subscribe
  • Sign In
Search our site
Menu
Close menu
  • Home
  • News
    • Back to parent navigation item
    • News
    • M&A
    • People Moves
    • Commercial Lines
    • Cyber
    • Financial / Results
    • London Market
    • Motor
    • Personal Lines
    • TechTalk
  • Analysis
    • Back to parent navigation item
    • Analysis
    • Story of the Day
    • Briefing
    • Interviews
    • Data Matters
    • TechTalk
    • Expert Views
    • Commercial Lines
    • Personal Lines
    • Edition
  • Destination Insurance
  • Brokers
    • Back to parent navigation item
    • Brokers
    • Top 50
    • Broker News
    • Broker Analysis
    • Broker Interviews
    • SME Brokers
    • Featured Brokers
    • Research Reports
  • Insurers
    • Back to parent navigation item
    • Insurers
    • Top 50
    • Insurer News
    • Insurer Analysis
    • Insurer Interviews
    • Featured Insurers
    • Research Reports
  • Ratings
  • Research
    • Back to parent navigation item
    • Research
    • Top 50 Brokers
    • Top 50 Insurers
    • eTrading
    • Commercial Lines
    • Personal Lines
    • MGA Market
    • Digital Transformation
  • Fraud Charter
  • Topics
    • Back to parent navigation item
    • Topics
    • Claims
    • Commercial Lines
    • Cyber
    • Data Matters
    • Diversity and Inclusion
    • ESG
    • Financial / Results
    • Fraud Charter
    • High Net Worth
    • London Market
    • M&A
    • Market
    • Motor
    • People Moves
    • Personal Lines
    • Regulation
    • Risk Management
    • Schemes
    • Talent
    • TechTalk
      • Back to parent navigation item
      • TechTalk
      • Artificial Intelligence
      • Broker Software Platforms
      • eTrading
      • Insurtech
  • Events
  • Expert Views
  • Edition
  • Home
    • warehouse delivery drone
      Drones set to deliver net risk benefits – but sky-high human error claims costs must be mitigated
    • Headshot - Geoff Carter, Sabre Insurance
      Sabre grows premiums 16% for HY26 as Carter warns motor market requires further price rises
    • financial recovery
      Motor and property spearhead recovery across UKGI’s biggest business lines
    • morrisons
      Morrisons supermarket partners with broker to launch pet and travel insurance
  • News
      • M&A
      • People Moves
      • Commercial Lines
      • Cyber
      • Financial / Results
      • London Market
      • Motor
      • Personal Lines
      • TechTalk
    • Aviva office
      Aviva expands regional financial institutions underwriting capability
    • home insurance, savings
      Allianz joins Sky Protect home insurance panel
    • people move, new appointment
      Gallagher hires ex-Aon leader to strengthen UK corporate client expertise
  • Analysis
      • Story of the Day
      • Briefing
      • Interviews
      • Data Matters
      • TechTalk
      • Expert Views
      • Commercial Lines
      • Personal Lines
      • Edition
    • Lee Mooney, August 2025
      Lee Mooney: Markel UK preparing for ‘next chapter’ after internal restructure
    • apprenticeship
      Updated insurance apprenticeship standards attract strong market uptake for ‘more modern approach’
    • Adam Harper, CII
      Briefing: The future insurance workforce will require a blended set of skills
  • Destination Insurance
  • Brokers
      • Top 50
      • Broker News
      • Broker Analysis
      • Broker Interviews
      • SME Brokers
      • Featured Brokers
      • Research Reports
    • Daniel Lloyd-John 1
      Broadway Insurance Partners’ HY results drive restructure to firepower ‘evolution’ and ‘scale’
    • acquisition, handshake
      TBIG acquires 70% stake in Newark-based £3.5m GWP broker
    • Scott Mills-SC-2026
      ​Verlingue hires insurance veteran as part of London market push
  • Insurers
      • Top 50
      • Insurer News
      • Insurer Analysis
      • Insurer Interviews
      • Featured Insurers
      • Research Reports
    • Aviva office
      Aviva expands regional financial institutions underwriting capability
    • home insurance, savings
      Allianz joins Sky Protect home insurance panel
    • Milena Mondini (002)
      Admiral profit dips 18% as ‘very soft’ UK motor market weighs on H1 2026 results
  • Ratings
        • COMMERCIAL LINES 2025/26
        • Front cover report
        • ETRADING 2026
        • Front cover report
        • MGA MARKET 2025/26
        • MGA 2025/26
        • PERSONAL LINES 2025/26
        • Front cover report
  • Research
      • Top 50 Brokers
      • Top 50 Insurers
      • eTrading
      • Commercial Lines
      • Personal Lines
      • MGA Market
      • Digital Transformation
    • plsurvey_index_460x307
      Insurance Times launches new personal lines connectivity survey
    • talent-report-2026-index-460x307
      Insurance Times launches Talent Development Report 2026 in association with Intact
    • Product liability insurance
      Insurance Times publishes new UK product liability report in association with Arch
  • Fraud Charter
  • Topics
      • Claims
      • Commercial Lines
      • Cyber
      • Data Matters
      • Diversity and Inclusion
      • ESG
      • Financial / Results
      • Fraud Charter
      • High Net Worth
      • London Market
      • M&A
      • Market
      • Motor
      • People Moves
      • Personal Lines
      • Regulation
      • Risk Management
      • Schemes
      • Talent
      • TechTalk
        • Artificial Intelligence
        • Broker Software Platforms
        • eTrading
        • Insurtech
  • Events
  • Expert Views
    • revenue growth
      The bottleneck limiting growth for personal lines insurers – Applied Systems
    • engineering inspection
      Why staying up to date with engineering inspections matters more than ever – Allianz
    • social mobility
      Social mobility and belonging vital as class-based barriers persist – Zurich UK
    • question mark face masks hidden
      Rethinking what an apprentice looks like in today’s insurance industry – Movo Partnership
  • Edition
  • More navigation items
Expert Views

Related video

  • RDT VIdeo part one screenshot

    Video: RDT’s Mark Bates talks automation advantages

  • Webinar_Aviva_eTrade_POST EVENT

    WATCH: eTrading performance webinar in association with Aviva

  • text message risk instant

    WATCH: How is informal communication reshaping advice being given?

  • 121205_podcastcastcover__theexcutiveeditpodcastbrand_893189

    Insurance Times launches second episode of new podcast starring female broker leaders

  • 3344-0042

    WATCH: Insurance Times Claims Excellence 2026 highlights

Video: RDT’s Mark Bates talks automation advantages (Part Two)

By Insurance Times 2024-10-29T15:30:00+00:00

Sponsored content: For Insurance Times’ latest Expert View, automation software expert RDT’s chief executive Mark Bates sat down with Insurance Times deputy editor Yiannis Kotoulas to discuss the state of claims management, how automation and AI can help and what challenges the sector may have to overcome.

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

eTrading 2026

BSS 2025/26

BSS 2025/26

BSS 2025/26

Topics

  • Artificial intelligence
  • Claims
  • Expert Views
  • News
  • Sponsored content
  • Suppliers

Related articles

  • consumers document check

    Insurers under pressure from tight timescales and resource constraints

    2025-07-14T11:00:00Z

    By George McDade

  • Robot puppet

    Balancing technology and talent the key to embedding claims automation

    2025-05-20T12:00:00Z

    By George McDade

  • RDT VIdeo part one screenshot

    Video: RDT’s Mark Bates talks automation advantages

    2024-10-09T14:30:00Z

    By Insurance Times

  • Aviva office

    Aviva expands regional financial institutions underwriting capability

    2026-08-11T06:00:00Z

    By James Cowen

  • Kurt Cripps

    Augment Risk promotes for new head of growth and broking

    2026-08-10T14:00:00Z

    By Harriet Scott

  • home insurance, savings

    Allianz joins Sky Protect home insurance panel

    2026-08-10T13:00:00Z

    By James Cowen

More Expert Views

  • revenue growth

    The bottleneck limiting growth for personal lines insurers – Applied Systems

    2026-07-14T14:00:00Z

    By Matt Wellman

  • engineering inspection

    Why staying up to date with engineering inspections matters more than ever – Allianz

    2026-06-25T14:00:00Z

    By Martin Ball

  • social mobility

    Social mobility and belonging vital as class-based barriers persist – Zurich UK

    2026-06-22T14:00:00Z

    By Steve Collinson

  • question mark face masks hidden

    Rethinking what an apprentice looks like in today’s insurance industry – Movo Partnership

    2026-06-18T14:00:00Z

    By Lea Cheesbrough

  • text message risk instant

    Informal communications in professional services create new risks – Hiscox

    2026-06-11T14:00:00Z

    By Maxim Dobrov

  • Will MacDonald Clegg Gifford

    Q&A: Clegg Gifford apprentice on growing talent pipelines into insurance

    2026-05-21T14:00:00Z

    By Will Macdonald

Keep informed
LinkedIn
X
YouTube
Instagram
My Account
My Newsletters
  • About Us
  • Contacts
  • Terms & Conditions
  • Privacy
  • Contributors
  • Media Pack
  • AdChoices
  • Cookies
  • Subscribe
  • FAQ
  • Feedback
  • © Insurance Times 2026
Part of the Insurance and Risk group of Newsquest Specialist Media
Global Reinsurance Insurance Times StrategicRISK
Published by Newsquest Media Group Limited,
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company

Site powered by Webvision Cloud