• Skip to main content
  • Skip to navigation
  • hot-topicsMORE
  • WINNERS: Claims Excellence Awards 2026
  • REGISTER NOW: Webinar - Consultancy & Professional Services
  • RESEARCH: Talent Development Report 2026
Insurance Times
Core Test
Mast navigation
  • Request a Free Trial
  • Register
  • Subscribe
  • Sign In
Search our site
Menu
Close menu
  • Home
  • News
    • Back to parent navigation item
    • News
    • M&A
    • People Moves
    • Commercial Lines
    • Cyber
    • Financial / Results
    • London Market
    • Motor
    • Personal Lines
    • TechTalk
  • Analysis
    • Back to parent navigation item
    • Analysis
    • Story of the Day
    • Briefing
    • Interviews
    • Data Matters
    • TechTalk
    • Expert Views
    • Commercial Lines
    • Personal Lines
    • Edition
  • Destination Insurance
  • Brokers
    • Back to parent navigation item
    • Brokers
    • Top 50
    • Broker News
    • Broker Analysis
    • Broker Interviews
    • SME Brokers
    • Featured Brokers
    • Research Reports
  • Insurers
    • Back to parent navigation item
    • Insurers
    • Top 50
    • Insurer News
    • Insurer Analysis
    • Insurer Interviews
    • Featured Insurers
    • Research Reports
  • Ratings
  • Research
    • Back to parent navigation item
    • Research
    • Top 50 Brokers
    • Top 50 Insurers
    • eTrading
    • Commercial Lines
    • Personal Lines
    • MGA Market
    • Digital Transformation
  • Fraud Charter
  • Topics
    • Back to parent navigation item
    • Topics
    • Claims
    • Commercial Lines
    • Cyber
    • Data Matters
    • Diversity and Inclusion
    • ESG
    • Financial / Results
    • Fraud Charter
    • High Net Worth
    • London Market
    • M&A
    • Market
    • Motor
    • People Moves
    • Personal Lines
    • Regulation
    • Risk Management
    • Schemes
    • Talent
    • TechTalk
      • Back to parent navigation item
      • TechTalk
      • Artificial Intelligence
      • Broker Software Platforms
      • eTrading
      • Insurtech
  • Events
  • Expert Views
  • Edition
  • Home
    • morrisons
      Morrisons supermarket partners with broker to launch pet and travel insurance
    • growth
      In Focus: How can MGAs sustain growth over the next five years?
    • PRA - insurance times
      PRA sets out vision for UK captive regime ahead of consultation
    • Beer football pitch
      World Cup windfall or claims headache? Hospitality’s summer surge puts insurers on alert
  • News
      • M&A
      • People Moves
      • Commercial Lines
      • Cyber
      • Financial / Results
      • London Market
      • Motor
      • Personal Lines
      • TechTalk
    • John Lewis Money
      John Lewis Money adds personal lines specialist insurer to home panel
    • Protection Gaps Panel
      Airmic 2026: Tripartite communication central to tackling protection gaps
    • Risk of conflict in Iran poses major global threat
      LMA seeks clarity on US-Iran peace deal
  • Analysis
      • Story of the Day
      • Briefing
      • Interviews
      • Data Matters
      • TechTalk
      • Expert Views
      • Commercial Lines
      • Personal Lines
      • Edition
    • Ajay Mistry - Gambit Partners (2)
      Briefing: Young insurance talent needs access – not just advice
    • data centre
      TechTalk: Hyperscale data centre boom triggers ‘call to action’ to break down insurance silos
    • Toby Clegg
      Briefing: Roman generals, rusty swords and the likely broker re-independence agenda
  • Destination Insurance
  • Brokers
      • Top 50
      • Broker News
      • Broker Analysis
      • Broker Interviews
      • SME Brokers
      • Featured Brokers
      • Research Reports
    • Lee Davey Partners&
      Partners& co-founder and industry veteran steps away from executive leadership
    • Steven Darrah
      Steven Darrah: Really Honest on ‘changing the narrative around insurance’ transparency
    • business men shake hands
      Gallagher appoints two chief executives for specialty division
  • Insurers
      • Top 50
      • Insurer News
      • Insurer Analysis
      • Insurer Interviews
      • Featured Insurers
      • Research Reports
    • Luke Baker, Allianz
      Luke Baker: Dovetail policy wordings are ‘a key concern’ for risk managers in combating increasingly fragmented yet interconnected risk landscape
    • Penny Seach
      Airmic 2026: Risk managers must get comfortable operating in the gaps between traditional risk categories as modern risks ‘refuse to stay in their lane’
    • Lloyd's of London upwards sky
      Aviva to rebrand acquired Lloyd’s syndicate
  • Ratings
        • COMMERCIAL LINES 2025/26
        • Front cover report
        • ETRADING 2026
        • Front cover report
        • MGA MARKET 2025/26
        • MGA 2025/26
        • PERSONAL LINES 2025/26
        • Front cover report
  • Research
      • Top 50 Brokers
      • Top 50 Insurers
      • eTrading
      • Commercial Lines
      • Personal Lines
      • MGA Market
      • Digital Transformation
    • talent-report-2026-index-460x307
      Insurance Times launches Talent Development Report 2026 in association with Intact
    • Product liability insurance
      Insurance Times publishes new UK product liability report in association with Arch
    • etrading_2026_460x307
      Insurance Times reveals headline results of 2026 eTrading survey
  • Fraud Charter
  • Topics
      • Claims
      • Commercial Lines
      • Cyber
      • Data Matters
      • Diversity and Inclusion
      • ESG
      • Financial / Results
      • Fraud Charter
      • High Net Worth
      • London Market
      • M&A
      • Market
      • Motor
      • People Moves
      • Personal Lines
      • Regulation
      • Risk Management
      • Schemes
      • Talent
      • TechTalk
        • Artificial Intelligence
        • Broker Software Platforms
        • eTrading
        • Insurtech
  • Events
  • Expert Views
    • social mobility
      Social mobility and belonging vital as class-based barriers persist – Zurich UK
    • question mark face masks hidden
      Rethinking what an apprentice looks like in today’s insurance industry – Movo Partnership
    • text message risk instant
      Informal communications in professional services create new risks – Hiscox
    • Will MacDonald Clegg Gifford
      Q&A: Clegg Gifford apprentice on growing talent pipelines into insurance
  • Edition
  • More navigation items
Expert Views

Related video

  • RDT VIdeo part one screenshot

    Video: RDT’s Mark Bates talks automation advantages

  • 3344-0042

    WATCH: Insurance Times Claims Excellence 2026 highlights

  • conference (2)

    Video: Empower Development’s Hannah Judge looks back at Biba 2026

  • conference, event

    Video: Zurich UK’s Andy King looks back at Biba 2026

  • Biba 2016

    Video: Beazley’s Matt Jackson looks back at Biba 2026

Video: RDT’s Mark Bates talks automation advantages (Part Two)

By Insurance Times 2024-10-29T15:30:00+00:00

Sponsored content: For Insurance Times’ latest Expert View, automation software expert RDT’s chief executive Mark Bates sat down with Insurance Times deputy editor Yiannis Kotoulas to discuss the state of claims management, how automation and AI can help and what challenges the sector may have to overcome.

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

BSS 2025/26

eTrading 2026

BSS 2025/26

BSS 2025/26

BSS 2025/26

Topics

  • Artificial intelligence
  • Claims
  • Expert Views
  • News
  • Sponsored content
  • Suppliers

Related articles

  • consumers document check

    Insurers under pressure from tight timescales and resource constraints

    2025-07-14T11:00:00Z

    By George McDade

  • Robot puppet

    Balancing technology and talent the key to embedding claims automation

    2025-05-20T12:00:00Z

    By George McDade

  • RDT VIdeo part one screenshot

    Video: RDT’s Mark Bates talks automation advantages

    2024-10-09T14:30:00Z

    By Insurance Times

  • 32896

    Weir Insurance links pilot wellbeing programme to trading performance improvements

    2026-06-24T14:00:00Z

    By Iris Hakaj

  • Extreme heat

    UK heatwave raises employer liability risks, lawyers warn

    2026-06-24T13:00:00Z

    By Iris Hakaj

  • straitofhormuz

    Cargo and vessels worth £93bn trapped in Persian Gulf

    2026-06-24T12:00:00Z

    By George McDade

More Expert Views

  • social mobility

    Social mobility and belonging vital as class-based barriers persist – Zurich UK

    2026-06-22T14:00:00Z

    By Steve Collinson

  • question mark face masks hidden

    Rethinking what an apprentice looks like in today’s insurance industry – Movo Partnership

    2026-06-18T14:00:00Z

    By Lea Cheesbrough

  • text message risk instant

    Informal communications in professional services create new risks – Hiscox

    2026-06-11T14:00:00Z

    By Maxim Dobrov

  • Will MacDonald Clegg Gifford

    Q&A: Clegg Gifford apprentice on growing talent pipelines into insurance

    2026-05-21T14:00:00Z

    By Will Macdonald

  • connected vehicles

    Overcoming the barriers to usage-based insurance adoption – LexisNexis Risk Solutions

    2026-05-19T14:00:00Z

    By Warren Carley

  • trust build

    Why premium finance partnerships are key to broker resilience – Close Brothers

    2026-05-07T14:00:00Z

    By Elliott Hayes

Keep informed
LinkedIn
X
YouTube
Instagram
My Account
My Newsletters
  • About Us
  • Contacts
  • Terms & Conditions
  • Privacy
  • Contributors
  • Media Pack
  • AdChoices
  • Cookies
  • Subscribe
  • FAQ
  • Feedback
  • © Insurance Times 2026
Part of the Insurance and Risk group of Newsquest Specialist Media
Global Reinsurance Insurance Times StrategicRISK
Published by Newsquest Media Group Limited,
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a USA Today company

Site powered by Webvision Cloud