All Expert Views articles
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People & OpinionHow is the market likely to change following the FCA reforms? – Pearson Ham
Since the first round of new regulations aimed at ending price walking came into force at the end of September, insurers have been implementing price changes and new strategies in line with the FCA’s requirements. Stephen Kennedy of Pearson Ham considers what further changes may lie in store for the ...
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People & Opinion
Must-have contract provisions for defending claims – Travelers
Toby Harris, technology practice leader at Travelers, tells Insurance Times how contractual management delivers a competitive advantage for businesses
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People & Opinion
Gallagher Bassett: What can the insurance industry expect in 2022?
Looking to next year, Gallagher Bassett’s director for loss adjusting and claims consultancy Gordon Vater expects a continuation of acclimatising to the new normal, against the backdrop of ongoing uncertainties
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People & Opinion
The changing face of regulation and premium finance – Premium Credit
Jon Howells, chief commercial officer of insurance premium finance at Premium Credit, discusses how regulation will impact the implementation of premium finance in the FCA’s fair value focused era
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People & Opinion
Cazoo Data Services: How will electric vehicles impact claims?
Kieran Fisher, insurance account manager at Cazoo Data Services, tells Insurance Times how EVs will fundamentally impact claims and how insurtechs will support this inevitable change
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People & Opinion
Insurers and brokers have a key role to play helping SMEs in 2022 – RSA
Rob Flynn, UK SME director at RSA Insurance, highlights the key roles insurers and brokers have in supporting small businesses in 2022
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People & Opinion
The cloud has a silver ‘security’ lining – Open GI
Open GI’s chief information officer Giles Baxter explains why brokers should move to cloud-based solutions, as cyber security risks get ever more sophisticated
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People & Opinion
Using natural language processing to boost underwriters’ productivity – Re:infer
Communications work has become a real burden in underwriting, but insurers can automate a great deal of it with natural language processing, according to Ed Challis, chief executive of Re:infer
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People & Opinion
A turbulent time for repairers - what can the industry expect in the next 12 months?
Matthew Stansfield, operations director of motor engineering at Davies, reflects on the challenges arising for repairer networks as the UK emerges from the Covid-19 pandemic
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People & Opinion
OIC portal data raises questions – Carpenters Group
The data published by the Motor Insurers’ Bureau (MIB) regarding the first three months of operation on the Official Injury Claim (OIC) portal poses some interesting questions. Carpenters Group director Donna Scully takes a closer look at the potential problems so far
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People & Opinion
Process intelligence is needed to drive better underwriting outcomes – ABBYY
ABBYY’s solution marketing manager for insurance Eileen Potter discusses how automation and artificial intelligence can support better insurance processes and outcomes
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People & Opinion
Open finance has endless possibilities for insurance industry – EXL Service
EXL, a global analytics and digital solutions company, discusses how open finance signals ‘a new spirit of partnership’ between consumers and carriers
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People & Opinion
Supporting brokers following the FCA’s 2022 fair value reform deadline – Close Brothers Premium Finance
Elliott Hayes, Close Brothers Premium Finance’s commercial sales director, explains how the premium finance provider is helping brokers ahead of the FCA’s final deadline for its general insurance pricing reform
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People & Opinion
How to futureproof your MGA business – Gallagher Bassett
Charlotte Harrison, Gallagher Bassett’s MGA business specialist, tells Insurance Times how MGAs can futureproof their businesses against the backdrop of Covid-driven uncertainty
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People & Opinion
Premium finance is a win-win – Premium Credit
Adam Morghem, strategy, marketing and communications director at Premium Credit, explains the advantages of offering premium finance to customers
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People & Opinion
Industry collaboration is the only way to defeat fraud challenges – Carpenters Group
Faye Fishlock, head of defendant services at Carpenters Group, looks at the insurance fraud issues the industry is facing following feedback from the latest Fraud Charter roundtable
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People & Opinion
Shield small business clients from increased cyber risks — Travelers
With businesses now returning to office-based working, Travelers Europe’s head of cyber Davis Kessler suggests how small businesses should protect themselves from increased cyber risks
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People & Opinion
Making sense of the FCA’s pricing rules – Pearson Ham
With the first round of new regulations aimed at ending price walking set to take effect at the end of September, Pearson Ham director Stephen Kennedy answers questions on what the changes will mean
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People & Opinion
How communications mining enables straight through processing for underwriters – Re:infer
Ed Challis, co-founder and chief executive of Re:infer, explores the intellectual waste created by emails and the value communications mining could therefore hold for underwriters
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People & Opinion
Insurtech tools are a must to support compliance and meet customer expectations – Cazana
Roland O’Neil, Cazana’s strategic partnership manager, tells Insurance Times how using insurtech can help insurers treat customers fairly while embracing digital transformation
