All Expert Views articles – Page 10
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The value of personalisation: Three ways a partner can help you deliver – Gallagher Bassett
Personalising policies to fit the needs of insureds’ can be challenging for insurers with a broad customer demographic. Gallagher Bassett’s chief client officer, John Fearn, highlights how a third party administrator can help
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Rising costs and supply problems deliver double hit for motor claims – Gallagher Bassett
Gallagher Bassett technical director Andy Sewell assesses the current rise in motor insurance claims inflation and what this means for insurers and brokers
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Intelligent document processing unlocks data insights – Inawisdom
Insurers and brokers should embrace new technologies such as artificial intelligence and they should do so as soon as possible, says Robin Meehan, founder and managing director of Inawisdom
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The virtual reality of fighting fraud – Carpenters Group
Donna Scully, director of Carpenters Group, reflects on the anti-fraud progress being made in the industry
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Staying a step ahead of cyber threats — Travelers
James Doswell, senior risk management consultant at Travelers Europe, explains how confidential data is the target for malware attacks
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Video-based e-signing is next step in industry’s digital transformation - OneSpan
Dan McLoughlin, field chief technology officer at OneSpan, details what technologies can help insurers and brokers provide ‘a near seamless process’ for customers
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Service personalisation is crux of competition to fulfil consumers’ rising expectations - Endava
Roy Murphy, partner at Endava, gives his opinion on how the insurance market has evolved its attitude in recent years
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Soft market in current climate would be chaos – Manchester Underwriting Management
Richard Webb, director at Manchester Underwriting Management, explains why he thinks a soft market would be ‘catastrophic’ amid claims inflation, global wars and UK leadership changes
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Greater use of automation would free key teams from tedium of manual tasks – AutoRek
AutoRek’s sales and relationship manager for insurance, Piers Williams, explores the growing trend of back office automation within the insurance industry
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Clyde and Co: Building a new foundation for casualty claims
After voting to merge with fellow law firm BLM in March 2022, Clyde and Co partners, Matthew Harrington and Chris Murray, set out the combined company’s vision for the future
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Q&A: It’s ‘a fallacy’ that brokers are slow to work with insurtechs – Ignite Software Systems
Toby MacLachlan, managing director of Ignite Software Systems, shares his insights on the insurtech market and its relationship with brokers
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Rate increases must be expected as inflation bites – Pearson Ham
Stephen Kennedy, director of insurance pricing at Pearson Ham, explains recent pricing movements in the motor and home insurance markets
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Leveraging technology, data and analytics to achieve better outcomes – Gallagher Bassett
Claims management firms have long used data, alongside continuing to embrace technology, to drive operational improvements. Charlotte Harrison, senior business development manager at Gallagher Bassett, shares how data can be used to achieve good customer outcomes
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Strengthening service for digital trading – Aviva
Kat Halbert, head of digital operations at Aviva, discusses how the insurer takes broker feedback onboard and uses it to improve digitally traded business
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Travelers: Why smaller solicitor clients need professional indemnity insurance
James Graham, deputy head of professional indemnity and cyber at Travelers, outlines the best practices to follow when advising on PI cover for smaller solicitors - their reputations will likely depend on it
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Helping clients adopt MFA as a critical layer of cyber security — Travelers
Chris McMurray, cyber lead at Travelers Europe, examines why multifactor authentication is a vital tool for protecting businesses from cyber attacks
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Emerging fraud risks of on-demand insurance in commercial fleet – Carpenters Group
Faye Fishlock, head of defendant insurance services at Carpenters Group, explains how the uptick in micromobility can have fraud implications for fleet managers
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Gallagher Bassett: What will the future claims landscape look like?
As the insurance industry continues to bounce back from the Covid-19 pandemic, many are debating what the claims landscape will look like moving forward. Gallagher Bassett’s UK claims director, Andrew Parker, assesses what the future of claims will look like over the next five years
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Look for business longevity to combat continuing uncertainty – MUM
Richard Webb, director at Manchester Underwriting Management, outlines the global situations impacting the insurance industry and how brokers can best weather the ongoing uncertainty
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Winn Group: The value of a 24/7 operation within the accident management and insurance sectors
Winn Group’s head of business development, Mark Pallas, examines why the use of 24/7 services has increased exponentially in both the accident management and insurance industries in recent years.