Current issue


To access the digital edition you need to subscribe.

If you have a subscription .

Cover story

bad review

Insurers face service questions as broker disquiet increases

As the world emerges from the Covid-19 pandemic, there is growing concern among UK brokers about the service levels they are receiving from insurer partners


car on winter road

Opinion: Insurers prepare for claims following winter hour rollback

Insurance firms grit their teeth as the darker winter weather heralds a likely increase in claims

The Market

commission, profitability drop

Will appetite for UK broker schemes dwindle amid ‘stark drop’ in possible commission earnings?

One line of business presents a silver lining, however, reporting a 10% growth in brokers’ commission earnings as a percentage of premium between April and October 2022

The People

Robin Hoekstra

Robin Hoekstra: Outworx plans to double in size by 2025 by continuing to serve UK brokers

Although already expanding in its native South Africa, chief executive confirms that the outsourcing firm has plans to arrive in the UK next year to better support broker customers



Backchat November 2022

Editorial’s croquet skills, a passion for ballroom dancing and dressing up for charity. What has the insurance industry been up to of late? You heard it here first…