Current issue

May 2024

To access the digital edition you need to subscribe.

If you have a subscription .

Cover story

Steve Bashford Arch cover pic

Steve Bashford: Arch’s strategy is bringing ‘London expertise to the regions’

’Our message is that we deal with brokers the way they want – we’re not going to force anybody to take an optimised trading route irrespective of premium size,’ says chief executive for UK regions

Leader

clipboard, application fraud, magnifying glass

Opinion: Personal motor market continues to be messy

With 28% of UK motorists committing application fraud, can motor insurance customers really blame insurers when claims aren’t paid out?

The Market

complaints (5)

Complaints handling not up to scratch as complaints volumes soar

Consumer Duty has placed a greater spotlight on complaints data, however findings for UKGI show that ‘more than a third of cases’ are being overturned by the ombudsman

In Focus

Claims

In Focus: What’s going on with claims service as FCA clamps down on Consumer Duty?

The People

Sonya Bryson RSA cropped

Sonya Bryson: RSA seeking to ‘take home the crown’ with NIG integration

’We want RSA to more than the sum of its parts and, with no personal lines distraction, the focus is clear,’ says new commercial lines managing director

Backchat

gossip

Backchat: May 2024

Journalists moonlighting as soap stars, map history from a major insurer, a director of private clients braving Arctic temperatures and a very clever campaign. What has the insurance industry been up to of late? You heard it here first…