Emma Fuller, partner and head of motor and casualty market strategy, outlines why DAC Beachcroft’s submission to the Business Partner of the Year award deserves to win
Briefly explain why you entered the Business Partner of the Year category?
We strive to partner with clients to support them through change and maximise opportunities that change may bring.
The extension of fixed recoverable costs is the most radical change to civil litigation in over a decade. We therefore wanted to build a support package to help our clients:
- Understand the new rules and their impact
- Train teams and amend their processes
- Ensure they were prepared for implementation
Our support programme is underpinned by a unique microsite, which gives access to material, including interactive guidance, precedents, Q&As and training.
Site content is constantly updated, providing continuous added value around emerging trends and issues
What do you think makes your entry stand out and why should you win the award?
Our support package has no cost to our clients, meaning there is no monetary benefit to us for its development and maintenance.
Our goal was simply to engage with and support our clients on this significant change. We have received fantastic feedback on our support which formed part of our award submission.
We have been told the package has made a real difference to our clients and has enabled them to get to grips with the changes quickly and confidently.
What would winning this award mean to you and your firm?
We are very selective as to which awards we enter, but the Insurance Times Awards have such a strong reputation, winning would really provide recognition for all the hard work put in to developing and maintaining the package.