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Insurers must outpace claims inflation by identifying emerging ’unknowns’ – Peter Graham

By 2025-07-07T06:00:00

Peter Graham

The industry risks ‘missing a trick’ if it doesn’t adopt a broader perspective on claims inflation as ‘the game has changed’ due to global economic factors affecting settlement costs, says MGA’s non executive chairman

Insurers are placing an over-abundance of focus on written loss ratios based on today’s limited data, with not enough energy spent predicting future risk drivers, warned Peter Graham, non-executive chairman at Markerstudy.

Speaking during a Fireside Chat session hosted by MGAA chief executive Mike Keating at this year’s MGAA conference (3 July 2025), Graham explained that the industry must find alternative approaches to identify increasingly ”unknown” risks affecting supply chains and indemnity costs, which are making claims inflation harder to understand. 

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