Property repair network Multiassistance has launched a client extranet, which is claimed to reduce the average time taken from claim notification to repair completion by more than 10%.
Multiaccess is a real-time, web-enabled tool that allows insurers to view all information connected with a claim.
Multiassistance's sales and marketing director James Grant said: “By putting all information, from claim notification through to invoicing, at the insurer's fingertips, administration time is significantly reduced.
"This will speed up the whole process by more than 10%, mostly by simplifying the authorisation process of claims above delegated authority.
"The time savings will have a great impact on insurers' customer service levels, and ultimately their client retention.”
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
