Five Star 2023 Personal Lines Overall Ratings

The 2023 Personal Lines Star Ratings are based on the responses of over 300 brokers who completed the Insurance Times 2022/23 Personal Lines Survey. Brokers rated their insurer partners out of 5 stars based on the service they had received over the last 12 months of business. The upcoming Insurance Times 2023 Five Star Ratings Report and 2023 Five Star Online Ratings will be available to subscribers this March.

For insurers seeking advanced in-depth analysis and feedback, which can be used to improve business, the 2023 Personal Lines Data Insight Book can be purchased by emailing Aisha Roberts at

The personal lines survey was open to UK brokers throughout October to December 2022. Brokers across the UK were asked to identify and rate insurers with which they have regularly placed business during the past 12 months.

Insurer - Personal lines Star rating 2023 Score
Covéa Insurance Five stars 4.11
Chubb Four stars 4.05
LV= Four stars 3.98
Aviva Four stars 3.98
Zurich Four stars 3.97
Ageas Three stars 3.82
AXA Three stars 3.77
Hiscox Two stars 3.60