| Insurer - Commercial Lines | 2024 Star Rating | 2024 Overall Score |
|---|---|---|
| Markel |  |
4.11 |
| Arch Insurance | |
4.09 |
| QBE |  |
3.96 |
| Aviva | |
3.95 |
| Chubb | |
3.91 |
| Covéa Insurance | |
3.87 |
| NIG | |
3.86 |
| Zurich | |
3.85 |
| Allianz | |
3.84 |
| AIG |  |
3.75 |
| RSA | |
3.73 |
| AXA | |
3.69 |
| Hiscox |  |
3.31 |
Five Star 2024 Commercial Lines Overall Ratings
The 2024 Commercial Lines Star Ratings are based on the responses of over 550 brokers who completed the Insurance Times 2023/24 Commercial Lines Survey. Brokers rated their insurer partners out of 5 stars based on the service they had received over the last 12 months of business. The upcoming Insurance Times 2024 Five Star Ratings Report and 2024 Five Star Online Ratings will be available to subscribers this March.
For insurers seeking advanced in-depth analysis, broker segmentation analysis and feedback, which can be used to improve business, the 2024 Commercial Lines Data Insight Book can be purchased or to get a view of last year's content page, please contact Aisha Roberts:
Aisha Roberts
Head of Commercial
+44 (0)20 7618 3408
The commercial lines survey was open to UK brokers throughout October to December 2023. Brokers across the UK were asked to identify and rate insurers with which they have regularly placed business during the past 12 months. Brokers were also asked to answer a range of questions on service, claims, underwriting, relationship management, quality of cover and much more.
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