Insurer - Personal Lines | 2024 Star Rating | 2024 Overall Score |
---|---|---|
Covéa Insurance | 4.11 | |
Ageas | 3.96 | |
Aviva | 3.88 | |
AXA | 3.72 | |
LV= | 3.71 | |
Sabre Insurance | 3.64 | |
Hiscox | 3.54 |
The 2024 Personal Lines Star Ratings are based on the responses of over 350 brokers who completed the Insurance Times 2023/24 Personal Lines Survey. Brokers rated their insurer partners out of 5 stars based on the service they had received over the last 12 months of business. The upcoming Insurance Times 2024 Five Star Ratings Report and 2024 Five Star Online Ratings will be available to subscribers this March.
For insurers seeking advanced in-depth analysis and feedback, which can be used to improve business, the 2024 Personal Lines Data Insight Book can be purchased or to get a view of last year's content page, please contact Aisha Roberts:
Head of Commercial
+44 (0)20 7618 3408
The personal lines survey was open to UK brokers throughout October to December 2023. Brokers across the UK were asked to identify and rate insurers with which they have regularly placed business during the past 12 months. Brokers were also asked to answer a range of questions on service, claims, underwriting, relationship management, quality of cover and much more.
’This case underlines the importance of careful analysis of the claim presented,’ says director
’I look forward to working closely with the team at Policy Expert to accelerate growth,’ says new appointee
Chief executive warns changes ’can make it more difficult for water to be absorbed’
’Lying to secure lower insurance premiums is never a sensible idea,’ says chief executive