Insurer - Personal Lines | 2024 Star Rating | 2024 Overall Score |
---|---|---|
Covéa Insurance | ![]() |
4.11 |
Ageas | ![]() |
3.96 |
Aviva | ![]() |
3.88 |
AXA | ![]() |
3.72 |
LV= | ![]() |
3.71 |
Sabre Insurance | ![]() |
3.64 |
Hiscox | ![]() |
3.54 |
The 2024 Personal Lines Star Ratings are based on the responses of over 350 brokers who completed the Insurance Times 2023/24 Personal Lines Survey. Brokers rated their insurer partners out of 5 stars based on the service they had received over the last 12 months of business.
For insurers seeking advanced in-depth analysis and feedback, which can be used to improve business, the 2024 Personal Lines Data Insight Book can be purchased or to get a view of last year's content page, please contact Aisha Roberts:
Head of Commercial
+44 (0)20 7618 3408
The personal lines survey was open to UK brokers throughout October to December 2023. Brokers across the UK were asked to identify and rate insurers with which they have regularly placed business during the past 12 months. Brokers were also asked to answer a range of questions on service, claims, underwriting, relationship management, quality of cover and much more.
The personal lines market is hotting up, with big players looking at acquisitions in this area
‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional
’The deflationary trend started as we moved into 2025,’ says analyst
‘The combination of strong performance and customer satisfaction puts us in a fantastic position to realise our goal of doubling the size of the business within the next three to five years,’ says chief executive