| Insurer - Personal Lines | 2024 Star Rating | 2024 Overall Score |
|---|---|---|
| Covéa Insurance |  |
4.11 |
| Ageas |  |
3.96 |
| Aviva | |
3.88 |
| AXA |  |
3.72 |
| LV= | |
3.71 |
| Sabre Insurance | |
3.64 |
| Hiscox |  |
3.54 |
Five Star 2024 Personal Lines Overall Ratings
The 2024 Personal Lines Star Ratings are based on the responses of over 350 brokers who completed the Insurance Times 2023/24 Personal Lines Survey. Brokers rated their insurer partners out of 5 stars based on the service they had received over the last 12 months of business.
For insurers seeking advanced in-depth analysis and feedback, which can be used to improve business, the 2024 Personal Lines Data Insight Book can be purchased or to get a view of last year's content page, please contact Aisha Roberts:
Aisha Roberts
Head of Commercial
+44 (0)20 7618 3408
The personal lines survey was open to UK brokers throughout October to December 2023. Brokers across the UK were asked to identify and rate insurers with which they have regularly placed business during the past 12 months. Brokers were also asked to answer a range of questions on service, claims, underwriting, relationship management, quality of cover and much more.
News
FOS data shows travel insurance complaints up 17%
‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder
News
UK motorists face payout gap as write-offs outstrip insurance cover
‘A total loss can be financially devastating for most drivers – comprehensive insurance often isn’t enough to cover the cost of replacing a vehicle,’ says operations manager
News
Automatic drivers paying nearly double for motor insurance
‘The advanced technology involved with automatic cars, from complex gearboxes to integrated electronics, makes them more expensive to repair or replace after an accident,’ says chief executive
Analysis
Ozempic confusion putting travel insurance at risk for thousands
‘This confusion isn’t academic, it has real consequences for millions of Britons purchasing travel and health insurance,’ says chief executive
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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