The 2024 Personal Lines Star Ratings are based on the responses of over 350 brokers who completed the Insurance Times 2023/24 Personal Lines Survey. Brokers rated their insurer partners out of 5 stars based on the service they had received over the last 12 months of business.
For insurers seeking advanced in-depth analysis and feedback, which can be used to improve business, the 2024 Personal Lines Data Insight Book can be purchased or to get a view of last year's content page, please contact Aisha Roberts:
The personal lines survey was open to UK brokers throughout October to December 2023. Brokers across the UK were asked to identify and rate insurers with which they have regularly placed business during the past 12 months. Brokers were also asked to answer a range of questions on service, claims, underwriting, relationship management, quality of cover and much more.
Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
