Insurer - Personal Lines | 2024 Star Rating | 2024 Overall Score |
---|---|---|
Covéa Insurance | ![]() |
4.11 |
Ageas | ![]() |
3.96 |
Aviva | ![]() |
3.88 |
AXA | ![]() |
3.72 |
LV= | ![]() |
3.71 |
Sabre Insurance | ![]() |
3.64 |
Hiscox | ![]() |
3.54 |
The 2024 Personal Lines Star Ratings are based on the responses of over 350 brokers who completed the Insurance Times 2023/24 Personal Lines Survey. Brokers rated their insurer partners out of 5 stars based on the service they had received over the last 12 months of business.
For insurers seeking advanced in-depth analysis and feedback, which can be used to improve business, the 2024 Personal Lines Data Insight Book can be purchased or to get a view of last year's content page, please contact Aisha Roberts:
Head of Commercial
+44 (0)20 7618 3408
The personal lines survey was open to UK brokers throughout October to December 2023. Brokers across the UK were asked to identify and rate insurers with which they have regularly placed business during the past 12 months. Brokers were also asked to answer a range of questions on service, claims, underwriting, relationship management, quality of cover and much more.
Market feedback has revealed that micro businesses of less than 10 staff could fall victim to buying commercial covers with a personal lines mindset, risking underinsurance and coverage gaps – how can the sector mitigate this?
‘Our study has clearly shown the importance of the London company market to the financial services sector and wider UK economy,’ says director of communications
GIPP regulations are driving down the number of people switching provider when their motor insurance comes up for renewal, so what factors other than price can insurers use to differentiate their service?
The latest General Insurance Price Index from Pearson Ham Group has been released