What newspaper do you read?
Financial Times and Insurance Times
What career did you want to have when you were a child?
PE Coach/Teacher
What was the worst business decision you have ever made?
Not going over to the United States to work
What do you like best about insurance?
The people and the pace of change
What would you do tomorrow if you left the insurance industry?
Coach England's cricket team
How do you relax if you do not play golf?
Play squash three times a week
What is the biggest insurance claim you have ever made?
I've never made one
Who do you most admire?
My mother
Do you have an unfulfilled ambition?
No
On dress down Friday, what do you wear?
My normal, boring, grey suits
How many people have you sacked?
Probably sacked 40, and made around 2,000 people redundant
What is your favourite quote?
Happy people, happy customers, happy numbers
What is your most over-used phrase?
Win!
What keeps you awake at night?
My wife reading
What advice would you give someone starting in insurance today?
Break the mould and find better ways to serve the customer
What was your first job?
Drayman's mate
Where did you grow up?
Frome in Somerset
What was your education?
Grammar school, Bristol College of Commerce, Insead
What is your favourite film?
Steel Magnolias – starring Julia Roberts
What is your favourite book?
The Long Road to Freedom – Nelson Mandela
What is your favourite dinner?
Sunday lunch with the family
What is your favourite joke?
The London Mayoral elections
How often do you use public transport?
Most days, trains and tube
Who do you vote for?
Tony Blair
