What newspaper do you read?
Financial Times and Insurance Times

What career did you want to have when you were a child?
PE Coach/Teacher

What was the worst business decision you have ever made?
Not going over to the United States to work

What do you like best about insurance?
The people and the pace of change

What would you do tomorrow if you left the insurance industry?
Coach England's cricket team

How do you relax if you do not play golf?
Play squash three times a week

What is the biggest insurance claim you have ever made?
I've never made one

Who do you most admire?
My mother

Do you have an unfulfilled ambition?

On dress down Friday, what do you wear?
My normal, boring, grey suits
How many people have you sacked?
Probably sacked 40, and made around 2,000 people redundant

What is your favourite quote?
Happy people, happy customers, happy numbers

What is your most over-used phrase?

What keeps you awake at night?
My wife reading

What advice would you give someone starting in insurance today?
Break the mould and find better ways to serve the customer

What was your first job?
Drayman's mate
Where did you grow up?
Frome in Somerset

What was your education?
Grammar school, Bristol College of Commerce, Insead

What is your favourite film?
Steel Magnolias – starring Julia Roberts

What is your favourite book?
The Long Road to Freedom – Nelson Mandela

What is your favourite dinner?
Sunday lunch with the family

What is your favourite joke?
The London Mayoral elections

How often do you use public transport?
Most days, trains and tube

Who do you vote for?
Tony Blair