What is there to complain about this week?


Mark Hoban wants to make it harder for insurers to turn down claims by customers who have given inaccurate or misleading information. The City minister announced this week that he is taking forward Law Commission plans to revamp pre-contract disclosure rules.


But claims management companies really are minting it. Firms have reported a huge surge in business from disgruntled customers following last week’s climbdown by the banks over payment protection insurance.


Looks like the world beyond insurance is waking up to the Solvency II car crash. Fitch said last week that nearly half of investors expect the directive to undermine demand for corporate debt.


The FSA is getting heavy, judging by the watchdog’s move to publicise its decision to ban insurance broker Derek Wright before his appeal by an independent tribunal has even taken place.


Which? has discovered that customers will get varying quotes for their insurance needs when they log on to different comparison sites. Well, we never …