What is there to complain about this week?

Controversy

Admiral has no plans to stop taking referral fees, Henry Engelhardt said this week. The Admiral chief executive said his company was doing nothing “immoral” by taking part in the practice, recently labelled the insurance industry’s “dirty little secret” by ex-justice secretary Jack Straw.

Complaints

We don’t like them, but we have to deal with them. New FSA guidance tells insurance companies that they should treat complaints sent in via claims management companies, even if they have been raised on a standard letter, exactly the same as any other.

Flooding

Up to 680,000 properties in London are at risk from surface water flooding if the capital experiences a similar level of rainfall to that witnessed elsewhere in 2007, a new report has warned. The London Assembly said the capital is particularly susceptible to flooding because it is so heavily built up.

Polls

Insurance companies have been rated poorly in a new survey of consumers. Out of 29 top brands in the poll of 2000 consumers by agency Uffindell, Churchill was the best rated insurer in 18th place with Legal & General in penultimate position.