Partnership to improve Auto Direct processes
Ageas Insurance Solutions has teamed up with software provider Eptica to move many of its Auto Direct subsidiary's processes online.
Auto Direct used to manage online enquiries via 45 different email accounts. Eptica has supplied a central platform to manage all online enquiries.
Eptica has also launched an online form making mid-term adjustments, online payments and policy changes easier.
The insurer has also cut down delay times for answering customer questions by answering many queries instantly online.
Ray Westwick, head of call centre at Ageas, said: “Eptica is enabling Auto Direct to deliver the highest quality customer service at the lowest operating cost."
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
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