Allianz Cornhill has established a team of claims business consultants.
Following a successful pilot, the insurer has appointed Nick Collins and Nicola Erskine to the team, with three more appointments coming over the next few months.
Operations manager, Emma Louise-Knight said: "The creation of these roles means that we can help our colleagues win and retain business by ensuring we fully understand our customers' individual claims handling needs."
Sharon Collins, of car dealer Dixon Motors, an Allianz Cornhill client, has endorsed the improved service offered by the claims business consultants.
She said: "Since Nicola Erskine has taken on the role of claims business consultant, I have seen a great improvement in our broker/insurer relationship. She works very hard to ensure that information is made available in time for claim review meetings and any queries arising from these meetings are acted on very quickly and efficiently.
"In creating this role Allianz Cornhill has demonstrated that the relationship with their clients is important to them and ensuring clients are happy is a priority."
