Briefing: Spreadsheet Eeyores versus Tigger-ish storytellers

Toby Clegg

Insurance has been both beset and modernised by the rise of the spreadsheet, but Toby Clegg argues that the quantitative purists have lost sight of qualitative truths in their pursuit of uncompromising accuracy

Excel removed much of the brokers’ breathing space – and upended the industry in doing so.

Its arrival was particularly well timed to haunt me personally. It appeared the year after I was born, giving it sufficient time to mature into the horrifyingly obtrusive presence it would later become in my life – and continually in my career. I’ll likely never know freedom from its clutches.

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