Aviva shareholders expressed dismay at the company's reliance on outsourced activities...
Aviva shareholders expressed dismay at the company's reliance on outsourced activities at the insurer's AGM today.
One shareholder said of Norwich Union's India-based call centres: “There is a degree of incompetence here that is a serious problem. Outsourcing should be looked at for its customer service failures and not just any financial savings.”
Another simply said: “The call centres in India are useless.”
Finance director Andrew Moss also came under attack for receiving a substantial bonus despite having only been with the company for seven months.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
