The pair from Zurich discuss receiving Customer Service Initiative of the Year

Jon Cawley, Zurich, winner of the Customer Service Initiative of the Year Award

Jon Cawley and Tony Emms from Zurich speak to Insurance Times senior reporter Sam Barker after the insurer won Customer Service Initiative of the Year.

 

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.