Backchat received this hilarious observation from an AXA employee this week.

"When I phone AXA's office in Bolton the automated telephone system gives me this message:

`I'm sorry all our agents are busy etc...'

"This is clearly untrue as at least one of their agents (me) is not.

"I'm sat in the office twiddling my thumbs listening to a recorded message telling me that all their agents are busy, wondering how many other AXA agents are not busy, but sat there twiddling their thumbs listening to the same recorded message."

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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