£5m contract to replace 9 current systems
Azzurri Communications has won a contract to provide LV= with new call centre technology.
The five year £5m contract is based on Avaya’s contact centre technology and Azzurri Communications’ application and integration capabilities. Implementation will start in early 2011.
Mike Newton, chief operating officer for LV=, said: “Our contact centre is mission critical and a strategic asset for LV=. But 18 months ago, we knew that unless we made a change it could hamper our ambitions. So we scoped out a project for a single group-wide contact centre system, to replace the fragmented systems we had and to improve our disaster recovery and business continuity capabilities.”
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