£5m contract to replace 9 current systems
Azzurri Communications has won a contract to provide LV= with new call centre technology.
The five year £5m contract is based on Avaya’s contact centre technology and Azzurri Communications’ application and integration capabilities. Implementation will start in early 2011.
Mike Newton, chief operating officer for LV=, said: “Our contact centre is mission critical and a strategic asset for LV=. But 18 months ago, we knew that unless we made a change it could hamper our ambitions. So we scoped out a project for a single group-wide contact centre system, to replace the fragmented systems we had and to improve our disaster recovery and business continuity capabilities.”
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
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