Heartfelt pity was the main emotion running through Backchat's veins when he heard about a poor Cunningham Ellis & Buckle loss adjuster recently.

Calling on an about-to-give-birth policyholder recently, the man discovered the sofa had, as claimed, been accidentally damaged by a spillage. Unfortunately, as the lady went on and on about the accident, so she let slip that it had been the family dog that had jumped up and knocked over the drink. The adjuster had then to point out that damage caused by pets was excluded under the policy and would, therefore, not be covered.

The reaction was not what he expected. The woman, who the loss adjuster felt he dared not physically tackle given her pregnant state, held him hostage with a kitchen knife until police, negotiating through the letterbox, secured his safe departure.