650 Marsh UK staff to transfer to Capita
The Capita Group has been selected by Marsh as preferred partner to deliver its back office administration functions, estimated to be worth approximately £200 million to Capita over 10 years.
Under the agreement, Capita will provide support and processing services to enhance Marsh’s broking activities to clients across its business. Marsh UK operations are based in Norwich with some offshored services delivered by an external provider in India.
Following due consultation, approximately 650 Marsh employees will transfer under TUPE to Capita and the current offshored work will be transferred to Capita’s offshore facilities. Final contract negotiations are underway and service commencement is anticipated to be early April 2008.
Capita will undertake a comprehensive transformation programme to enhance service provision to Marsh and its clients while delivering significant reductions in both business unit and transactional operating costs. Alongside this service transformation, Capita will create a service centre based in Marsh’s existing Norwich premises with the capacity and expertise to support other work.
Paul Pindar, chief executive of The Capita Group said: “Capita is delighted to be entering this partnership with Marsh, which we believe will provide significant value to both organisations. Our service re-engineering expertise combined with our extensive London insurance market knowledge will enable us to enhance the competitiveness of Marsh in the UK and global insurance markets. The Marsh management team have made strong headway in laying the foundations for service transformation and we look forward to successfully building on this together.”
Martin South, chief executive of Marsh UK added: “We have selected Capita as our preferred partner due to its excellent track record of service transformation and delivery in the insurance and wider financial services markets. Capita’s proposal provides us with an exciting opportunity to enhance our service quality at reduced cost. Capita has clearly demonstrated their ability to add real value to Marsh both immediately and to support our ambitions.”
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