AXA streamlines travel and assistance operations
AXA Travel Insurance has named AXA Assistance UK & Ireland boss Jesus Carmona as CEO and will integrate his old business into its travel hub from 1 January.
AXA Assistance UK & Ireland will remain focused on its existing non-travel assistance offers covering motor, property, legal and health.
But the new hub will improve travel service delivery and better support the international nature of the business, AXA said. It will be “a dedicated travel organisation capable of responding to both insurance and assistance needs on a worldwide scale,” AXA said.
20 years’ experience
Carmona will directly report to Serge Morelli, CEO of AXA Assistance Group. Carmona has 20 years' experience in the assistance industry, starting his career in Barcelona as International Marketing Manager.
“In 1996, he moved to Argentina as Sales Director, then from 2000 to 2003 he was CEO of AXA Assistance Argentina - he was also in charge of the offices in Paraguay and Uruguay.
In 2003, he joined AXA Assistance UK and Ireland as CEO. He is a member of the International Committee for the AXA Assistance Group.
Redefining service
Morelli said: “This is part of the evolution of our companies to redefine our service delivery to our customers. I am confident they will enable both AXA Assistance entities to fully meet our partner’s needs.”
Carmona said: “AXA Travel Insurance aims to become one of the main players in its business. Our particular offer will allow to position AXA Travel Insurance brand on the international market and to gain market share through different distribution channels, partners and, in particular, through the internet.”
