Claims – Page 20
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NewsAviva to simplify claims process for brokers with new proposition
’Enhancing our claims services for our broker partners is central to our plans,’ says commercial claims director
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NewsClaims management firm announces new chief executive
’There remain new opportunities for growth ahead of us,’ says appointee
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News AnalysisBriefing: Does the government have its own discount rate expectations?
Although the insurance industry is positive about the amended personal injury discount rate scheduled to come into force, sector whisperings wonder whether the change forms part of Labour’s agenda to lower motor cover costs
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News‘Game changer’ Equality Act update could cause EPL issue ahead of Christmas party season
Employment practices liability policies might not be reflective of October’s legal refresh, meaning that cover is ‘not fit for purpose’, says law firm partner
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Sponsored ContentQ&A: Solvd on navigating the claims and repair management market
Sponsored Content: Anne-Sophie Grouchka, chief executive at Solvd, discusses what to watch out for in a rapidly evolving claims and repair management landscape
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NewsInsurance Times Advent Calendar: Duncan Pritchard
For the sixth day of advent, Duncan Pritchard, managing director at Commercial Express, discusses the MGA’s hopes for the new year
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News AnalysisTechTalk: Insurers still grappling with legacy system challenges
If legacy technology is not updated coherently across the supply chain, this could ’create inconsistent customer experiences at different points in the customer journey’, says law firm chief executive
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IT Awards 2024Insurance Times Awards 2024: Ascend Brokers’ ‘unwavering commitment to exceptional value’
Matthew Collins, managing director at Ascend Brokers, discusses the firm’s entry for the Customer Champion of the Year –Broker award
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NewsGovernment issues update on leasehold commission ban
’We will go out to consultation very shortly on the detail of the act’s ban,’ says minister
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NewsHowden urges insurers to tackle cyber cover penetration gap as 52% report attack in last five years
SMEs must be a particular focus, says head of UK cyber retail, because ‘this segment has been historically underserved by the cyber insurance market’
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News AnalysisThe complexity of business interruption insurance – and why innovation is lagging behind
Technology has already improved ‘low-hanging fruit’ problem areas, but now it is time to aim a little higher with AI tools, to better support claims handlers and end customers with detailed BI claims
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NewsAI helping underwriters spend more time in-person with brokers
’AI can help firms gain a competitive edge by removing admin from the underwriter, so they can spend more time in meaningful discussion,’ says managing director
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NewsExperts slam changes made to whiplash tariff
’The outcome of this review has made an unjust situation even worse,’ says president
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NewsCompetitive prices ‘may not be best route to building trust’ with motorists
’The turmoil in the car insurance market over the past few years is continuing to take its toll on the reputation of the sector,’ says managing director
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NewsBrokers must review employment practices liability policies ahead of ‘revolution of employment rights’
The Employment Rights Bill features 28 reforms to existing employment standards – brokers and underwriters must therefore work together to ensure that employers’ liability cover is ‘fit for purpose’, says head of claims
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NewsHome insurers with claims acceptance rate of less than 55% revealed
’The regulator shouldn’t hesitate to take action against those falling short,’ says director
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NewsAllianz claims leader to exit business for new insurer
’He brings the depth of expertise and fresh thinking we need to achieve our ambitions,’ says chief executive
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NewsP&I club announces 5% general increase in 2025/26 premiums
’Changes in established navigational routes, two major international conflicts and other geopolitical challenges have created an abnormal claims environment,’ says chair
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NewsGovernment announces new UK captive insurance consultation
’Insurance markets are pivotal in supporting growth,’ says chancellor
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Sponsored ContentUKGI braces for winter amid global supply chain disruptions – Gallagher Bassett
As winter approaches, the UK insurance sector is preparing for a dual challenge – ongoing global supply chain interruptions and the impending impact of severe winter weather. Gordon Vater, managing director at GB Technical, provides an overview of the situation
