Claims – Page 34
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News AnalysisSkills gap in claims sector not helping with increased complaints about insurers
Insurers have a ’significant issue’ with attracting and retaining talent, says business development director
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News AnalysisThe most complained about products in UKGI
Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers
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NewsHeightened fraud risk in the wake of recent storms – McLarens
’As we grapple with the aftermath of successive weather-related events, the risk of fraudulent claims looms large,’ says head of investigation
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NewsNew GTA independent chair appointed
’I look forward to playing my part in effecting the compromises that will be required to get a successful result,’ says new appointee
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News AnalysisInsurer responds to broker complaints over service in the digital age
’There is a better dialogue we can have around digital,’ says chief executive
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NewsInsurers face surge in burst pipe claims this winter if homeowners keep heating off
’As temperatures begin to drop, the risk of frozen water leading to burst and damaged pipes rises,’ says manager
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News AnalysisIn Focus: How will emerging technologies shape the future of insurance claims management?
Insurance Times asks industry experts how the transformative impact of emerging technologies will impact the future of insurance claims management
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NewsHome premiums set to rise as insurer profitability takes hit after ‘worst performing year’
’We expect levels to rise further for the remainder of the year and into 2024,’ says financial services markets leader
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News AnalysisIn Focus: Insurer complaints are rising – so what is being done to improve claims service?
Industry experts discuss the complexity of claims and the innovations needed to improve the experience for consumers
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NewsDarker nights predicted to trigger rise in home and motor theft claims
Less light in the evenings ‘provides greater opportunities for thieves’, says head of motor claims
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NewsJustice Committee launches County Court inquiry as claim hearing delays rise
’Claims data shows the situation is worsening and not improving,’ says chair of Justice Committee
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IT InterviewJames Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
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NewsWarning as motor claims plummet in Q3 2023
’Those claiming for injuries sustained continues to fall,’ says executive director
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NewsZurich slashes claim waiting times with new WhatsApp feature
’Many of our customers like the convenience and ease of instant messaging,’ says head of express claims
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News AnalysisThe current opportunities for UKGI firms – ready for action?
Insurance Times’ latest webinar captures the thoughts of three senior leaders in the industry
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NewsZurich prioritising ‘prevention rather than cure’ over extreme weather claims
’In the last couple of years, we have seen significant events such as storms and flooding,’ says chief of claims
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NewsPeppercornAI addresses rising costs in motor industry with SaaS offering
’We’re on a mission to help the entire industry accelerate its digital transformation’ says chief executive
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NewsLoadsure granted DCA status by Lloyd’s
’We believe this milestone will mark a major turning point for the market,’ says chief executive
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News AnalysisCould AI address ‘pain points’ in claims service for customers?
’The explosion into public consciousness has bled into the c-suite,’ says director
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NewsLabour vows to tackle cost of car insurance
’Labour will support drivers with a laser-like focus,’ says shadow transport secretary
